Creditors

 

 

Creditors: Frequently Asked Questions

 

 

Q. Can I have a copy remittance advice?

A. Please click here to open a request form.

 

Q. What is the payment related to?

A. Please ring Exchequer Services on 01384 81 4825 / 4826 or fax 01384 81 5638 quoting the batch number from your remittance if possible.

 

Q. When will I receive payment?

A. You will need to contact the department the order was received from or who the invoice was addressed to.

 

Q. When are your payment runs?

A. Monday and Thursday nights; cheques are posted the following day.

 

Q. Can I receive payment by BACS?

A. Yes. Please let us have your bank details...

 

Q. My address has changed, how can I notify you?

A. You can contact us by telephone, in writing or notify us online. Click here to open a form on which you can supply details.

 

Q. How do I contact you?

A. Via one of the following methods:-

     By Phone: 01384 81 4825 / 4826

     By Fax: 01384 81 5368

   

In Writing:

Exchequer Services,

Directorate of Finance, ICT & Procurement

Council House,

Dudley,

West Midlands,

DY1 1HF.