Canal Lock, Wordsley
0300 555 2345 
Trading Standards
The work of Trading Standards impacts on every resident and commercial enterprise. Trading standards officers visit, inspect, and test, every type of product or service. We support businesses and the public by giving free legal advice so that the highest standards of quantity, quality, price, description and safety are maintained. We can help with consumer and business advice, safety and standards, fair trading and food, agriculture and animal health.
Rip-Off Tip-Off
Use the Rip-off Tip-off site to send us information anonymously.
Rip-Off Tip-Off is a website designed to provide an on-line facility for consumers or traders to tell the 'rip-off tip-off' team, anonymously if they wish, about rogue traders who they suspect are ripping off the public.
Business Advice
Dudley Trading Standards has a responsibility to enforce a wide range of consumer legislation concerning fair trading, quality, quantity and safety. Working with our partners our aim is to protect the consumer, to encourage fair trading, and to provide advice and support to local businesses.
We are happy to assist and advise all businesses, based within the borough, about any aspect of consumer protection legislation that may have an impact on their business.
:: more on Business Advice
Consumer Advice
Consumer advice is now provided by Consumer Direct.
- For telephone advice, please ring 08454 04 05 06 to speak to an advisor about your rights and how to deal with a complaint involving goods or services.
- Self-help information is provided on the Consumer Direct website, with guidance on best practice and examples of letters to use. See also the Central England Trading Standards Authorities FAQ's.
- Submit a complaint online or find out about your rights. Please refer to the Complain Online page of Consumer Direct.
- Criminal matters enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Consumer Direct. Alternatively, please contact Dudley Trading Standards.
Law Enforcement
What We Don't Do
Unfortunately, there are a number of things we can’t do, as the help we can given you is restricted by the powers given to us by Acts of Parliament. We cannot:
- Obtain a refund for you, but we can advise if you may be entitled to one;
- Close a business down, but we can ensure that the business complies with the law;
- Take action where no criminal law has been broken, but you may be able to sue the business yourself;
- Recommend a business, but our Fix A Home list can help you find a tradesperson.
Fix-A-Home
The Fix-A-Home scheme is a list of trades people who have been vetted and selected to be able to carry out maintenance work in your home.
:: more on Fix-a-home
© 2005 - 2010 Dudley Metropolitan Borough Council, Council House, Priory Road, Dudley, West Midlands, DY1 1HF