If you want to know more about a decision or determination of benefit, or if you think it is wrong, you should contact us within one month of the date of you receiving notification or we may not be able to consider any dispute.
Your can either:
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Ask for an explanation (please complete Revision Form)
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Ask us to look again at the decision (please complete Revision Form)
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Appeal against the decision – this can only be in writing (please complete Appeal Form). If you appeal against the decision your appeal will be heard by an independent tribunal administered by the Tribunals Service.
What happens after the decision is looked at again?
If the decision can be changed we will send you a new decision. If we cannot change the decision we will tell you why. If you still disagree, you have one more month to appeal, from the date of the new decision.
How should I appeal?
An appeal can be made at any time within one month of the date of the letter or the date of the new decision. If you have already asked for an explanation or for us to look at the decision again you can still appeal.
It will be helpful if you appeal by filling in the Appeal Form. This is necessary as you must provide certain information before we can process your appeal and this form prompts you to do that. Alternatively, you can write to us saying which decision you are appealing against, giving your reasons. Download this below or contact us and we will forward a copy to you.
For further information regarding what to do if you think the decision about your Housing Benefit or Council Tax Benefit is wrong please see our leaflets
