Consumer advice is now provided by Consumer Direct. If you have a problem with goods or services you have purchased, then advice is available about your legal rights under the Civil law and how best to resolve your complaint from the
Consumer Direct website.
- For telephone advice, please rin 08454 04 05 06 to speak to an advisor about your rights and how to deal with a complaint involving goods or services.
- Self-help information is provided on the Consumer Direct website, with guidance on best practice and examples of letters to use. See also the Central England Trading Standards Authorities FAQ's.
- Submit a complaint online or find out about your rights. Please refer to the Complain Online page of Consumer Direct.
- Criminal matters enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Consumer Direct. Alternatively, please contact us as per the contact details at the bottom of this page..
Goods & Services
Making a purchase? Follow Consumer Direct's straight-talking advice:
Your Rights
Is a company selling you short? Find out how the law protects you:
Consumer Issues
Need some clear consumer info? Try these links:
What We Can't Do
Unfortunately, there are a number of things we can’t do, sometimes the amount of help we can given you is restricted by the powers given to us by Acts of Parliament.
We cannot for example:
Obtain a refund for you, but we can advise you if you may be entitled to one .
Close a business down, but we can ensure that the business complies with the law.
Recommend a business. However, please see our
Fix A Home list which we have put together to help you find a tradesperson to do work on your home.
