Creditors: Frequently Asked Questions
Q. Can I have a copy remittance advice?
A. Please click the above link to open a request form.
Q. What is the payment related to?
A. Please ring Procurement, Contract Management & Creditor Services on 01384 814825 / 4826.
Q. When will I receive payment?
A. You will need to contact the department the order was received from or who the invoice was addressed to.
Q. When are your payment runs?
A. BACS runs are done every day (Monday-Friday) Cheque runs are done Tuesdays and Thursdays; cheques are posted the following day.
Q. Can I receive payment by BACS?
A. Yes. Please let us have your bank details by using the link at the top of the page.
Q. My address has changed, how can I notify you?
A. You can contact us by writing to us or notify us online. Use the link at the top of the page to open a form on which you can supply details.
Q. How do I contact you?
A. Via one of the following methods:-
By Phone: 01384 814825 / 4826
By Fax: 01384 814831
In Writing:
Procurement, Contract Management & Creditor Services
Directorate of Finance, ICT & Procurement
Council House,
Dudley,
West Midlands,
DY1 1HF.
