Dudley District Citizens Advice Bureau

Dudley District Citizens Advice Bureaux working together to make a positive difference in the Community by:

• Enabling clients to help themselves

• Providing a high quality, confidential information and advice service; and

• Campaigning for change

Contact Points

• General advice available at www.adviceguide.org.uk.

• Telephone advice 01384 816222 (Monday to Friday - 9:30am to 2:30pm)

• For non-complex information email dudleybureau@dudleycabx.org (please ensure that you add a contact telephone number).

To cut waiting times we have introduced a new system called ‘GATEWAY’ – This means you will be offered a short interview (no more than 10 minutes) so that your problem can be assessed.

The Adviser will then decide the next course of action for you. This could be to:

• Give you information to resolve your problem

• Make an appointment for you to see a general or specialist adviser

• Direct you to another agency