LACORS are sponsoring a pilot award scheme to reward innovation, imagination and customer service excellence in the registration service. Awards are open to all English and Welsh Councils to enter. There are five categories plus and overall winner that will be chosen form the winners of the individual categories. All category winners will be chosen by a judging panel.
Summary
Registrars has successfully innovated service delivery through its partnership with
Dudley Council Plus. This new approach has allowed Registrars to offer a comprehensive and quality service. For example
Customers can access
Registrars outside Council core hours
Telephone contact improved
Customers benefits from Dudley Council Plus’s disabled access, disabled parking and hearing loops
These and other initiatives have resulted in excellent customer satisfaction with 80% of customers ‘very satisfied’
Registrars Service embodies the Council’s vision to provide services that:
listen to what local people say
respond to what local people tell the Council
be accountable for performance and
provide value for money to local taxpayers
The full report is available for download below
