Dudley Council Plus
Our Contact Centre, Dudley Council Plus, operates weekdays, 8:30am – 5:00pm, and Saturdays, 9:00am – 12:00 noon. Please call us on 0300 555 2345. Alternatively you may want to e-mail us using the Dudley Council Plus contact form, or visit us at 259 Castle Street, Dudley town centre.
Key customer contact telephone numbers
Dudley Council Plus – 0300 555 2345
Housing Repairs Management Centre – 0300 555 8283
Callpay (24 hour automated payment line) – 0300 555 7000
Housing Benefit and Council Tax Benefit – 0300 555 8100
Revenues (Council Tax and Business Rates) – 0300 555 8000
Access to Adult Social Care - 0300 555 0055
Emergency Duty Team (out of hours social care) - 0300 555 8574
All 0300 numbers are charged at a local rate from a landline or mobile number and should cost no more than existing 01384 numbers.
If you are reporting an emergency, use 0300 555 2345. If this service is closed, a recorded message will advise what you should do.
Dudley Council provides a text relay service for people with a text phone who cannot use a standard voice telephone. Users need to dial 18001, followed by the full telephone number, for example: Dudley Council Plus – 18001 0300 555 2345.
Mobile app reporting
People can now contact Dudley Council to report issues through a free mobile app. Download our mobile app.
You can report suspicions of fraud, theft or corruption in complete confidence without fear of discrimination at www.dudley.gov.uk/fraud/
Comments, Complaints or Compliments
If something goes wrong with a council service we want to know so we can put things right. We would also like to know if you have received good service. Information on how to give feedback can be found at Customer Feedback.
You can contact us by post at:
Dudley Metropolitan Borough Council