Waterfront, Brierley Hill
01384 812345 
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If we do something well or if something goes wrong, we want to know!
Why have a customer feedback procedure?
The Council tries to provide high quality services to the people of the Dudley borough. There are times when things are done really well, but there may be times when things go wrong and you are left unhappy or dissatisfied with the service provided. In both cases, we want to hear from you and this helps you do this.
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The Council tries to provide high quality services to the people of the Dudley borough. There are times when things are done really well, but there may be times when things go wrong and you are left unhappy or dissatisfied with the service provided. In both cases, we want to hear from you and this helps you do this.
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How to give feedback
Write to or telephone the directorate concerned using the information below. If you wish to provide feedback online, please follow the appropriate link from the directorate list below. Alternatively you can download a Customer Feedback form in PDF format, which can be printed, completed by hand and sent to the appropriate Council directorate (see bottom of page).
Write to or telephone the directorate concerned using the information below. If you wish to provide feedback online, please follow the appropriate link from the directorate list below. Alternatively you can download a Customer Feedback form in PDF format, which can be printed, completed by hand and sent to the appropriate Council directorate (see bottom of page).
If you are not sure which directorate to contact, please call the main council switchboard on 01384 818181.
With a complaint, you may find that the member of staff who deals with your problem is able to sort it out at once or is able to put you in touch with someone else who can.
If you would like to call in to discuss a problem, please try to make an appointment to make sure that an appropriate person is available.
If you do not wish to complain yourself, someone else can do so on your behalf.
If you feel you need advice and support in making a complaint, your local councillor will be glad to help. To find out how to get in touch with your local Councillor, contact your nearest library, call the main council switchboard on 01384 818181, or check the council’s website at http://www.dudley.gov.uk.
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With a complaint, you may find that the member of staff who deals with your problem is able to sort it out at once or is able to put you in touch with someone else who can.
If you would like to call in to discuss a problem, please try to make an appointment to make sure that an appropriate person is available.
If you do not wish to complain yourself, someone else can do so on your behalf.
If you feel you need advice and support in making a complaint, your local councillor will be glad to help. To find out how to get in touch with your local Councillor, contact your nearest library, call the main council switchboard on 01384 818181, or check the council’s website at http://www.dudley.gov.uk.
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What will happen to your complaint?
We will contact you within 5 working days, either to respond or to acknowledge receipt of your complaint.
We will contact you within 5 working days, either to respond or to acknowledge receipt of your complaint.
In the latter case, we will give you the details of the person who is dealing with your complaint and contact you again within 20 working days to tell you the result of our enquiries. If it is a complicated issue it may take longer than this to resolve, however we will continue to let you know what is happening.
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What should you do if you are still not satisfied?
If you are not satisfied after your complaint has been looked into by the appropriate directorate, you can contact the Chief Executive at the address given below.
If, following these internal investigations, you are still not satisfied, you can contact the Local Government Ombudsman and ask him/her to pursue the issue on your behalf.
If you are not satisfied after your complaint has been looked into by the appropriate directorate, you can contact the Chief Executive at the address given below.
If, following these internal investigations, you are still not satisfied, you can contact the Local Government Ombudsman and ask him/her to pursue the issue on your behalf.
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Local Government Ombudsman
PO Box 4771
Coventry,
CV4 0EH
Tel: 0845 602 1983 (Mon-Fri 8.30am to 5pm)
PO Box 4771
Coventry,
CV4 0EH
Tel: 0845 602 1983 (Mon-Fri 8.30am to 5pm)
Email: advice@lgo.org.uk
Text: 0762 4804323
Who should you contact?
Feedback can be reported to any Dudley Council office, however, it may be beneficial to raise specific issues within the appropriate directorate. If you wish to report your feedback online, please follow the appropriate link from the directorate list below.
Feedback can be reported to any Dudley Council office, however, it may be beneficial to raise specific issues within the appropriate directorate. If you wish to report your feedback online, please follow the appropriate link from the directorate list below.
CHIEF EXECUTIVE’S
Council House, Priory Road, Dudley, DY1 1HF.
01384 815201
Council House, Priory Road, Dudley, DY1 1HF.
01384 815201
URBAN ENVIRONMENT
3 St. James’s Road, Dudley, DY1 1HZ.
3 St. James’s Road, Dudley, DY1 1HZ.
01384 818181
Culture & Leisure
- Bereavement Services
Stourbridge Crematorium, 01384 813985
Gornal Wood Crematorium, 01384 813970 - Himley Hall & Park, 01384 817817
- Museums, 01384 814097
- Nature Reserves, 01384 814189
- Parks, 01384 815589
- Public Halls, 01384 815512
- Sports & Recreation, 01384 815594 or 01384 815505
Planning & Enviornmental Health
Claughton Centre, Blowers Green Road, Dudley, DY2 8UZ
01384 814633
- Planning, 01384 816116
- Trading Standards
Consumers, 0845 4040506
Businesses, 0845 3303313 - Environmental Health, 01384 814595
Economic, Regeneration & Transportation
The Council House, Mary Stevens Park, Stourbridge, DY8 2AA
01384 814151
- Traffic & Transportation Issues, 01384 815427
Environmental Management
Lister Road Depot, Lister Road, Dudley, DY2 8JW
- Street Care, Green Care, and Waste Care, 01384 814595
01384 814804
- Dudley Council Plus, 01384 815281
- Benefits, 01384 814993 or 01384 814989
- Council Tax & Business Rates, 01384 814833 or 01384 814870
Housing Services
3 Capstan House, The Waterfront, Merry Hill, Brierley Hill, DY5 1XL
01384 818283
Social Care Servcies
Ednam House, St James's Road, Dudley, DY1 3JJ
- Quality and Complaints Manager
8 Ednam Road, Dudley, DY1 1HL
01384 813068 or 01384 813067
CHILDREN'S SERVICES
Westox House, 1 Trinity Road, Dudley, DY1 1JQ.
For general enquiries 01384 814225.
For Children's Social Care 01384 813067 or 01384 813068
Westox House, 1 Trinity Road, Dudley, DY1 1JQ.
For general enquiries 01384 814225.
For Children's Social Care 01384 813067 or 01384 813068
(01384) 813067 or 01384 813068
The Council is a large organisation. If you are unsure who to address your feedback to, contact (01384) 812345. If you have a more general enquiry or suggestion, please supply details by following this link - Enquiry/Suggestion
If you wish to raise a compliment or complaint about a Freedom of Information issue, please supply details by following this link - Freedom of Information
If you have a comment about any part of the Dudley MBC Web Site, please email us - Web Site Feedback
If you wish to raise a compliment or complaint about a Freedom of Information issue, please supply details by following this link - Freedom of Information
If you have a comment about any part of the Dudley MBC Web Site, please email us - Web Site Feedback
Related Documents
If we do something well or if something goes wrong, we want to know (100 KB)
if we do something well or if something goes wrong, we want to know (30.4 KB)
© 2005 - 2008 Dudley Metropolitan Borough Council, Council House, Priory Road, Dudley, West Midlands, DY1 1HF