Bumble Hole, Netherton
01384 812345 
Social Care Complaints, Compliments, Comments
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If you have something to say - we want to hear from you
The Directorate of Adult, Community and Housing Services provides all kinds of services to people in need. We aim to give a high standard of social care service to those who need it most, and to treat everyone with fairness, courtesy and respect.
If you have a comment or a suggestion about the services we provide, if you want to pay a compliment to our staff, or if you are dissatisfied with the service you have received and wish to make a complaint, then please complete our on-line form.
For Issues concerning Housing complaints please contact Jackie Pickett.
For issues with your social care, you can contact your nearest Area Office who will be able to help, or you can contact:
Quality & Complaints TeamEdnam House,St James's Rd,Dudley
Tel: 01384 813068
The Complaints, Compliments, Comments leaflet is available under Related Documents below.
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This is how our complaints procedure works...
You have the right to complain about...
- A service
- Lack of service
- An assessment
- A plan, or a decision... affecting you, your child or someone close to you.
The complaints procedure works in stages.
STAGE ONE- The Informal Stage
You discuss your complaint with the person providing the service or their manager. They will do their best to sort it out.
You discuss your complaint with the person providing the service or their manager. They will do their best to sort it out.
STAGE TWO - The Formal Stage
If you are not able to sort the matter out at stage one, or if you wish to make a formal complaint, then complete a [complaints compliments comments form] or contact the Quality & Complaints Team on 01384 813068.
If you are not able to sort the matter out at stage one, or if you wish to make a formal complaint, then complete a [complaints compliments comments form] or contact the Quality & Complaints Team on 01384 813068.
Your complaint is investigated by a senior manager. If you are a child, or complaining about a service to a child, then an independent person from outside the Local Authority will also be involved at this stage.
We aim to resolve all complaints within 28 days.
STAGE THREE - The Review Stage
If you are still not satisfied after stage two, then you can ask for your complaint to be considered by a Review Panel.
If you are still not satisfied after stage two, then you can ask for your complaint to be considered by a Review Panel.
Links to:
- Audit Commission
- Office for Standards in Education
- Local Government Ombudsman:
The Oaks No 2
Westwood Way
Westwood Business Park
Coventry CV4 8JB
Phone: 024 7682 0000
Fax: 024 7682 0001
Email: enquiries.coventry@lgo.org.uk
Related Documents
Adult Social Care - Complaints, Compliments and Comments Procedures Manual (408 KB)
Children & Young People Complaints, Comments, Compliments Procedures Manual (487 KB)
Please use this leaflet to tell us what you think of our services. (CURRENTLY UNDER REVIEW) (61.1 KB)
© 2005 - 2008 Dudley Metropolitan Borough Council, Council House, Priory Road, Dudley, West Midlands, DY1 1HF