Our private sector housing team provides services, support and advice to owner occupiers, private landlords, private rental tenants, gypsies and travellers.
A whole range of services are provided which includes our home improvement service offering assistance with home repairs, improvements and adaptations, traveller site management, dealing with the nuisance of empty properties, management of the council’s property accreditation scheme, the promotion of energy efficiency advice and taking direct action where the health and safety of your living environment is threatened.
The team is based at:
17 St James's Road
Dudley
DY1 1JG
Tel: 01384 815118
Fax: 01384 812630
Office opening hours: Monday to Friday - 9am - 5pm
Contact Private Sector Housing
Further information about our service is contained within the guide below: A guide to services for homeowners, private tenants and landlords.
Customer Feedback
The council is committed to provided high quality services to the people of Dudley Borough. There are times when we do things really well and there may be times when things go wrong and you are left unhappy or dissatisfied with the service provided. In both cases we want to hear from you and the following information helps you to do this.
How to give feedback
Write or telephone Private Sector Housing on the contact details above or you can email Private Sector Housing.
With a complaint, we will contact you within 5 working days, either to respond or acknowledge receipt of your complaint. Where we have acknowledged receipt of the complaint, we will give you the details of the person dealing with your complaint and contact you again with 20 working days to tell you the result of our enquiries. Where the issue is a complex one it may take longer than this to resolve, however, we will continue to let you know what is happening.
If you are not satisfied with how your complaint has been looked into by Private Sector Housing, you can follow the corporate complaints procedure by completing the complaints form on the link below:
Corporate Complaints
Our approach to promoting Equality
A wide range of legislation exists which places duties on public authorities and other bodies, to promote equality and tackle discrimination. The Council’s equality scheme sets out in detail how the Council intends to meet these duties. It is in effect a strategy and action plan which summarises the Council’s approach to equality and diversity across all its services and in employment with the council.
The overall objective of the Council’s equality and diversity policy is to:
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Eliminate unlawful discrimination and harassment;
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Promote equality of opportunity and
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Promote good relation and positive attitudes between people of diverse backgrounds
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In its employment policies, and practices, in its service provision and in its engagement with partners and within the communities of the Borough.
For more information the policy can be accessed on the following link:
Equality Scheme
