The directorate of corporate resources was established on January 1 2011, bringing together services previously provided by the directorates of finance, ICT & procurement and law, property and HR.
The directorate is committed to providing effective, efficient and innovative services, which meet the needs of customers, both now and in the future. It is always looking to improve services and undergoes regular accreditation from external assessors, including Customer Service Excellence, LEXCEL (Legal Services) and The Society of ICT Managers.
Split into four divisions, it provides both front line services to the public as well as a range of corporate services to other areas of the council and excellent learning and development opportunities for all its employees.
The four divisions are:
Customer services division
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Provides a front line customer contact centre for a wide range of council services through Dudley Council Plus
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Manages housing & council tax benefits, council tax, business rates, citizenship, registration and coroner services and commercial services
Human resources and organisational development division
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Provides a full range of human resources (HR) management support for all the council’s directorates and schools
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Provides services such as payroll and pensions, learning and development and occupational health, alongside HR functions such as assisting managers with recruitment and retention and managing absence and performance
Law and governance division
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Provides advice and support for the council’s legal, democratic, health and safety and property / asset requirements, as well as the licensing function.
Treasurer’s division
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Provides advice and support for the council’s financial requirements through accountancy, audit and procurement services
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Provides the council with ICT services
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