Waterfront, Brierley Hill
01384 812345 
Our Promise To You
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Dudley Metropoitan Borough Council is committed to ensuring customers receive a high level of service in all leisure centres across the borough.
By listening to our customers we will constantly strive towards improving and updating our facilities, whist ensuring that each visit is a pleasant experience.
We Promise....
Our Staff will:
- be friendly, polite and will greet all customers on each visit
- be easily identifiable by name badge an uniform
- answer all telephone calls in a friendly and professional manner
- make cleanliness a priority in all our centres
- ensure vending machines are fully available and that any repairs are reported immediately
- ensure the safety and welfare of customers at all times
- offer encouragement and support.
Our Facilities will:
- clearly display opening times
- be welcoming and inviting
- display pool temperatures
- have clear signage
- provide our customers with details of activities/events taking place at other Dudley Council sites.
Mission and Vision Statements and Values
Vision and Mission Statement
Vision:
To have a healthy and active community that selects and participates in our sport and physical activity services.
Mission:
To deliver quality sport and recreation opportunities through our people that exceed the expectations of the community and encourages all to be more active.
