Our Promise To You
Dudley Metropoitan Borough Council is committed to ensuring customers receive a high level of service in all leisure centres across the borough.
By listening to our customers we will constantly strive towards improving and updating our facilities, whist ensuring that each visit is a pleasant experience.
We Promise....
Our Staff will:
be friendly, polite and will greet all customers on each visit
be easily identifiable by name badge an uniform
answer all telephone calls in a friendly and professional manner
make cleanliness a priority in all our centres
ensure vending machines are fully available and that any repairs are reported immediately
ensure the safety and welfare of customers at all times
offer encouragement and support.
Our Facilities will:
clearly display opening times
be welcoming and inviting
display pool temperatures
have clear signage
provide our customers with details of activities/events taking place at other Dudley Council sites.
Vision and Mission Statement
Vision:
To have a healthy and active community that selects and participates in our sport and physical activity services.
Mission:
To deliver quality sport and recreation opportunities through our people that exceed the expectations of the community and encourages all to be more active.