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Assisted Collections

If you are unable to move your wheeled bins or recycling containers to the edge of your property for collection because of a disability or medical condition, you may be eligible for an Assisted Collection.

We can arrange for our team to collect your bins and containers on collection day from an agreed place in front of your property and return them to the same place once emptied.

The Assisted Collection service is subject to the Council’s Assisted Collection Policy which you can download in PDF format at the bottom of the page.

Assistance is available for any residential property where all of the occupants who are aged 16 or older are physically unable to move their wheeled bins or recycling containers to the edge of their property for collection.

Typically this will be due to the occupants’ infirmity or disability – we will ask you to provide details of this when you apply for help.

There must be no family member or neighbour who can help you with this.

If you believe that you, and everyone living at your property, meet the eligibility criteria above, then you can ask us to provide assistance by completing the Assisted Collections Request form or by contacting Dudley Council Plus on 0300 555 2345.

Already have an Assisted Collection?

Once you start to receive assistance we will write to you every three years to ask you to confirm that you still meet the eligibility requirements for the service – our letter will tell you how to do this.

You can tell us at any time if you no longer need our help by completing the form on our website (as above).  This is especially important if your infirmity or disability was temporary and has now improved (e.g. you had broken your leg).

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