[Skip to content]


Broken Electrical items

When expensive electrical items (such as white goods) stop working, many people assume that the item will need to be replaced. The reality is that a simple repair may be cost effective, and in some instances the retailer who supplied the item may have a legal obligation to pay for the work.

In the event that your electrical item has stopped working, follow these simple steps: -

1)  Check the power supply, both at the plug and also at the trip switches (circuit breakers).

2)  Although unlikely to be the cause of the problem (unless it’s a broken microwave), it’s worthwhile checking that the fuse within the plug hasn’t blown. This can be done relatively simply by replacing the fuse in the broken equipment with one of the same amperage. With most modern electrical items, you shouldn’t need to unscrew the plug to do this.

3)  Next, check if the item is under warranty and contact the manufacturer if it is. If the item isn’t covered by the standard warranty you may have some recourse under the Sale of Goods Act, which requires items to be ‘fit for purpose’. You will need to contact the retailer who sold the item specifically quoting the act.

4)  If you are unable to arrange a free-of-charge repair, it may be worthwhile contacting a local tradesperson for a free quote. The ‘fix-a-home’ scheme provides details of companies who are members of an approved scheme.

Broken electrical item being fixed
Broken electrical item being fixed