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Pest Control - Frequently Asked Questions (FAQs)

When should I need to call out the pest control officer?

When you are sure that you have an infestation e.g.:

  • In the case of rats external to the residence, you need to have seen them regularly over a period of 3 to 4 days and / or have other indications such as holes or disturbed refuse.

  • In the case of mice internal to the residence, you need to have seen droppings and possible chewed items and you can hear noises.

  • If all attempts to treat the situation for yourself fail, i.e. trapping, baiting or spraying with shop brought products.

How do I book a pest control visit?

Please contact Dudley Council Plus on 0300 555 2345 to book an appointment or for further advice.  Appointments can be booked Monday to Friday, and you will need to pay for the pest control visit at the time of booking.  Check out our prices for a visit.

Do I have to be there when he calls?

Yes.  You must be present when pest control call as:

  • Access will be required to lay bait.

  • Poisons are used and we will need to give you the appropriate health and safety advice.

He's called before, do I still have to be in?

Maybe.  You will need to speak directly to the pest control officer to confirm this as it will depend on the nature of the return visit.

I work all day and cannot be there, what can be done?

If you or your representative cannot be at home when pest control call, then it is suggested that you try self treatment or use a private pest control company.  You can find a private pest control operator by referring to the Yellow Pages, or you could use our "Fix-a-Home" leaflet. 

When will he call?

You will be told the day of the visit but not a time.  The pest control officer makes his visits between:

  • 9:00 am and 3:30 pm Monday to Thursday.

  • 9:00 am and 2:30 pm Friday.
     

What happens if I miss the visit?

If you miss the pest control officer's visit then a note will be put through the door asking you to call and re-book the appointment.

If I am not satisfied with the service I have received from the Council, how do I complain?

If you feel we have failed to provide you with good service, please contact us and we will endeavour to resolve any concerns you may have.  We also have a formal complaints procedure.