Please use the information on this page if you need help and advice in paying your rent, need to know how and where to make a rent payment, or need further information with regard to your eligibility to claim Housing or Council Tax benefit.
Rent cards are no longer issued as a receipting document. If you choose to pay in person, you will be given a receipt each time you pay. Please keep this receipt as proof of payment.
All tenants are provided with a payment calendar. This calendar can be used by tenants to keep a record of payments made by themselves. It is not intended as a receipting document.
For further information on any of the above payment methods please contact us on 0300 555 2345 (Open Monday to Friday 8.00am to 5.30pm and Saturday 9.00am to 12.00pm) or e-mail: firstname.lastname@example.org
Annual statements will now be sent if you are a current Dudley Council tenant who:
rents a garage
has home contents insurance with Dudley Council
pays by Direct Debit, Standing Order, through an agency or online
is in receipt of full Housing Benefit with a nil balance
All other tenants will receive quarterly statements.