It is the Council’s responsibility to maintain its property to a ‘decent’ standard.
However, some repairs are the responsibility of the tenant. These are detailed in the Repairs Handbook and Tenancy Conditions.
Dudley Council has a dedicated Repairs Management Centre which is staffed by operators who are well trained and committed to providing a quality service to all tenants. The centre boasts state of the art telephone technology and computer software, ensuring that your repair enquiries are dealt with quickly and effectively.
If, after your repairs have been carried out, you find excess waste left behind by Council employees, please phone us on 0300 555 8283 to report it.
A repairs handbook is available to download below.
How to report a repair
We welcome your feedback regarding the repair or improvement works you have recently received from us. This information helps us to improve the service and understand our customers needs. We also welcome any suggestions you may have in how we can improve, or additional services you may require in the future.
Please complete our short customer satisfaction online survey to provide your valued feedback and make any suggestions. Should you wish to discuss your experience of our service in more detail please contact our Repairs Management Centre on 0300 555 8283, they are there to help!