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Tenants' handbook

Please find below the tenants' handbook.  For your ease we have divided the handbook into convenient sections to save you downloading the whole document -  simply look at the subject headers beneath the appropriate link below.

The handbook offers all of the necessary information you need to know about being a tenant of Dudley Council - including rights and responsibilities of both parties. It also tells you how to make the most of the services we offer.

We suggest that you use this handbook in conjunction with our web pages, relevant leaflets and Home Affairs (our newsletter produced three times a year), as these will provide you with a comprehensive guide to your housing services.

If you require any additional information telephone 0300 5552345.

Section 1 - Welcome to your home [pdf / 108KB]
In this section you will find the following information relating to your new tenancy/property:

  • Moving in
  • New tenancy visit
  • Repairs Management Centre
  • Contacting the council/Dudley Council Plus
  • Meter readings and energy suppliers
  • Tenants' and leaseholders' home contents insurance scheme
  • Compliments, complaints and feedback
  • Use of contact details
  • For information
  • Important locations

Section 2 - Your tenancy [pdf / 131KB]
In this section you will find the following information about your tenancy:

  • Tenancy agreements
  • Introductory tenancies
  • Secure tenancies
  • Joint tenancies
  • Ending your tenancy and moving home
  • Tenancy fraud
  • For information

Section 3 - Paying your rent [pdf / 296KB]
In this section you will find the following information about paying your rent:

  • Universal Credit
  • Making a payment 
  • Payments by credit card
  • Rent statements 
  • Help to pay your rent 
  • Non-dependent adults 
  • If you fall behind with payments 
  • Help with money advice  
  • Housing benefit changes
  • For information 

Section 4 - Your home and estate [pdf / 238KB]
In this section you will find the following information about your home and estate:

  • Your home and estate
  • Your tenancy 
  • Your estate 
  • Things you need to know:
    - What are my tenancy conditions?
    - Problems with neighbours and anti-social behaviour
    - Hate crime or incident
    - Pets
    - Responsible dog ownership
    - Alterations to your home
    - Home checks
    - Gas services
    - Rubbish collections
    - Gardens
    - Japanese Knotweed
    - Running a business
    - Sale of fixture and fittings
    - Satellite television
    - Smoking in properties
    - TV licences 
  • For information

Section 5 - Living in flats [pdf / 176KB]
In this section you will find the following information about living in flats:

  • Living in flats
  • Alterations in your flat/communal area 
  • Cable television and satellite dishes
  • Balconies 
  • Communal areas
  • Concierge
  • Door entry system/security
  • Estate assistants 
  • Fire safety
  • Gas cookers
  • Laminate flooring
  • Lifts
  • Mobility scooters
  • Pigeons
  • Recycling
  • Repairs
  • Rubbish chutes
  • Rubbish and refuse collection on flatted estates
  • Smoking
  • Storing hazardous materials 
  • For information

Section 6 - How to get involved [pdf / 182KB]
In this section you will find the following information about how to become involved in the running of your estate and housing services:

  • What difference will getting involved make? 
  • How to get involved 
  • Are you interested, or would like to know more?
  • Tenants and Residents Associations
  • Dudley Federation of Tenants and Residents Association
  • For information 

Section 7 - Your housing options - our other services [pdf / 97KB]
In this section you will find the following information about your housing options:

  • Help to stay in your home
    - Housing support
    - Debt prevention/benefit assistance
    - Adaptations for people with disabilities
    - Dudley Telecare Service
    - Dudley Mediation Service
    - Buying your home
    - Right to Buy agents
    - Staying put scheme (also know as Sanctuary)
    - Garden pathways 
  • If you want to move
    - Sheltered housing and extra care housing
    - Transfers to other Dudley Council properties
    - Moving elsewhere in the country
    - Mutual exchange
    - Housing associations (registered providers)
    - Private rented accommodation
    - Homebuy  
  • For information

Section 8 - Your repairs and improvements [pdf / 287KB]
This section is designed to provide you with useful information about your repairs service. This booklet will:

  • Explain repair responsibilities (the council is responsible for some, but not all, repairs in your home)
  • Tell you how to report a repair 
  • Provide you with advice on how you can maintain your home
  • Help us to improve our service, by understanding your needs

Section 9 - Welfare reforms [pdf / 78KB]
This section is provided as a guide to the changes to benefits introduced as part of the Government's Welfare Reform Act 2012. Within this section you will find information about:

  • Under-occupation
  • The benefit cap
  • Universal Credit 
  • Working tax credits
  • Local welfare assistance 
  • For information

Section 10 - Useful contacts [pdf / 74KB]
In this section you will find useful telephone numbers and websites.