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Housing Contact Points

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Housing contact points

If you would like to contact housing services we suggest you telephone.

Customers wishing to discuss housing related issues in person, should visit Dudley Council Plus, Castle Street, Dudley, 0300 555 2345, and speak to an advisor.

Repairs should be reported to the Repairs Management Centre on 0300 555 8283, online at www.dudley.gov.uk, via DigiTV or by using one of the convenient freephones at key locations.

If you wish to talk to an advisor face to face you can visit us at:

  • Brierley Hill – ground floor, Brierley Hill Library, 122 High Street, Brierley Hill, DY5 3ET – open weekdays 9am to 5pm

  • Dudley - Dudley Council Plus, Castle Street, Dudley, DY1 1LQ – open weekdays 8am to 5.30pm and Saturdays 9am to 12 noon

  • Halesowen - fifth floor, Halesowen Library, Queensway Mall, The Cornbow, Halesowen, B63 4AZ - open weekdays 9am to 5pm

  • North Dudley - Dudley Council Plus, Castle Street, Dudley, DY1 1LQ – open weekdays 8am to 6pm and Saturdays 9am to 12 noon
  • Stourbridge – ground floor, Library and Town Hall facility, Crown Centre, Stourbridge, DY8 1YE – open weekdays 9am to 5pm

With the exception of Dudley Council Plus, the above locations do not have payment facilities.  We accept the following methods of payments:

  • Direct debit – Customers can now set up a Direct Debit over the telephone, please call 01384 815024.  Office opening hours 9.00am to 5.00pm, out of office hours a message service is available.

  • By phone on 0800 555 7000 – available 24 hours a day

  • By post - All cheques should be made payable to DMBC and sent with a payment slip.  Please quote your rent, or council tax number, name and address on the reverse and post to Dudley Council, PO Box 3, The Council House, Priory Street, DY1 1HG.

  • In person at

    - Any PayPoint location – to use this facility you will need a plastic housing payments card, available by calling 0300 555 2345, or just use your barcoded bill.   Follow this link to find your nearest PayPoint retailer: www.paypoint.co.uk/locator

    - Any Payzone location – to use this facility you will need a plastic housing payments card, available by calling 0300 555 2345, or just use your barcoded bill.  Follow this link to find your nearest Payzone retailer: www.payzone.co.uk

    - Any Post Office location – to use this facility you will need a plastic housing payments card, available by calling 0300 555 2345, or just use your barcoded bill.  Follow this link to find your nearest Post Office retailer: www.postoffice.co.uk/portal/po

    - At Dudley Council Plus, Castle Street, Dudley.  Open weekdays 8am—5.30pm, Saturday 9am—12 noon

You can now look at your housing rent account online.  You will need your rent account payment reference number and you will be able to view a summary of your last six months transactions.

 

Building depots/offices

Please see links below to maps of the building depots/offices:

 

Free phone facilities

There are 'freephones' in various locations around the borough, so that you can call us. The 'freephones' have been located in special booths clearly identifiable as Dudley Council freephone. All you have to do is pick up the phone. No need to dial. No money to pay. Then just select from the options given.

Look out for the Dudley Council freephone posters which will be displayed at each location.

Freephones are available at:

Council offices

  • Dudley Council Plus – Castle Street, Dudley

  • Chapel Street sub housing office – Chapel Street, Brierley Hill

Leisure Centres

  • Crystal Leisure Centre – Bell Street, Stourbridge

  • Dudley Leisure Centre – Wellington Road, Dudley

  • Halesowen Leisure Centre – Great Cornbow, Halesowen

Libraries

  • Brierley Hill Library – High Street, Brierley Hill

  • Coseley Library – Castle Street, Coseley

  • Cradley Library – Colley Lane, Cradley

  • Gornal Library – Abbey Road, Lower Gornal

  • Halesowen Library – Queensway Mall, Halesowen

  • Long Lane Library – Long Lane, Halesowen

  • Sedgley Library – Ladies Walk, Sedgley

  • Stourbridge Library – Crown Centre, Stourbridge

High Rise Flats (facilities available to residents of flats only)

  • Arley Court, Dudley

  • Baylie Court, Stourbridge

  • Butterfield Court, Dudley

  • Claverley Court, Dudley

  • Clent Court, Dudley

  • Compton Court, Dudley

  • Dean Court, Laundrette area, Brierley Hill

  • Firmstone Court, Stourbridge

  • Kennedy Court, Stourbridge

  • Manor Court, Dudley

  • Wells Court, Dudley

  • Yeovil Court, Laundrette area, Brierley Hill 

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Contact Details

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