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Planning, Building Control and Trading Standards Access Guide

Planning, Building Control and
Trading Standards
Type of Building:Public service building
3 St. James’s Road
West Midlands
Opening Hours:
8.45am to 5.00pm Monday to Friday
Closed Bank Holidays
Telephone Number(s):
Planning Support (Planning and Building Control)
01384 814136

Trading Standards (Consumer Direct)
08454 040506
Text Relay:
Dudley Council uses the Text Relay service for people who use a textphone but cannot use a standard voice telephone. Users with a textphone need to dial 18001, followed by the full telephone number (including area code), for example, Dudley Council Plus: 18001 0300 555 2345

Building Access

Public parking is available on surrounding streets and a nearby car park. There are 4 designated Blue Badge parking bays available on the street within 25 metres of the entrance. These cannot be reserved. Alternative parking is available at Priory Street Car Park which is in excess of 50 metres, approximately 5/10 minutes walk, from the entrance of the building. Whilst this is a Pay and Display car park, parking is free for Blue Badge users. The surface of the car park is tarmac and loose gravel. There are no designated parking bays. Pedestrian crossings are available along the route, including dropped kerbs and tactile warning indicators.
Access into the Building:
The main entrance is accessed via steps or a ramp. The staircase, which has 20 steps, is divided by an intermediate landing. The step height is ‘easy going’ and the treads are ‘suitable’ making it easier for someone with an ambulant disability to use. Colour contrasting handrails are available on both sides of the staircase. The stair nosings contrast in colour. It has a top landing that is shared with the ramp. The ramp is 20 metres long. There is no intermediate landing. The gradient is ‘easy going’. It has a top landing that is suitable for turning both into and out of the building. A colour contrasting handrail is provided on both sides of the ramp.
Main entrance door(s):
The building may be accessed from the common landing by either automatic double doors (immediately opposite the ramp) or manual double doors (opposite the steps). The automatic entrance doors swing away from visitors (upon entry and exit) into a common lobby. Facing lobby doors are also automatic and similarly swing away from visitors, into the lobby. The manual entrance doors are ‘heavy to open’. The width of the doors is suitable for wheelchair users (if required). The doors are made distinguishable by vertical colour contrasting rails. The facing lobby doors are manual and have the same features as the entrance doors. There is sufficient space in the lobby for a wheelchair user and carer to manoeuvre.

Internal Circulation

Internal Circulation:
Level throughout.

Internal Facilities

Reception counter:
The reception is located just beyond the entrance lobby doors. Council Officers regularly respond to personal enquiries in reception. A section of the counter is lowered for wheelchair users. An induction loop is provided on the reception counter for people with a hearing impairment. Seating is available in reception, with and without armrests.
Induction loop:
Located at the reception counter.

General Customer Information

Assistance Dogs allowed. Staff trained in disability awareness. Customer assistance is available. Information is available in alternative formats. If it is not in a format that is suitable for your needs, please discuss your requirements with a member of staff. Every effort will be made to provide information in a format which is acceptable.