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Making a planning enforcement complaint

If you are concerned about something which you suspect involves a breach of planning control you can report it for investigation by completing the Planning Enforcement Complaint Form provided below:

Planning Enforcement Complaint Form [pdf / 227KB]


It will be helpful if you could provide as much information relating to the alleged planning breach as you are able to:

  • The property address or area of land where the breach has occurred;

  •  What has occurred?

  •  If the complaint relates to an activity please give details of how often the activity occurs and/or dates and times it has been observed

  •  When did the activity or building work start (if possible please provide dated photographs and other forms of evidence that you consider may be helpful.)?

  •  Describe the harm caused by this complaint?

  •   Any details of the person involved with the complaint (if known)

  • Your contact details, including name, address, telephone number and e-mail address (if you have one).

Once this form has been completed you should send it to Planning Enforcement. Upon receipt of the form a formal complaint will be logged and you will receive an acknowledgement which will include an case reference number.

If you would like to know more about how this is done, or the process it is explained in the enforcement process.

Please note:

§  All complaints will be treated in the strictest confidence , however all anonymous complaints will not be investigated

All registered complaints details are kept confidential. Dudley Council will not disclose the complainants personal or contact details or any such information that may help identify the person who registered the enquiry. This information will be held in full accordance with the provisions of the Data Protection Act 1998 and in accordance with the Freedom of Information Act 2000.

If you require any information regarding the progress of an enforcement case  enquiry please contact directly the named officer  ( their details will be shown on the acknowledgement letter) or alternatively email planning.enforcement@dudley.gov.uk

 What if I am not happy the outcome of my complaint investigation

Such action could require the activity/development to cease, be removed or modified to comply with an existing permission within a fixed time period or, to apply retrospectively for planning permission within a fixed time period. 

Some investigations of planning breaches may take time to resolve and it is often difficult for the Planning Enforcement Team to anticipate how a case will develop.

The factors that can delay progress include:

·         The availability of relevant and satisfactory evidence

·         Negotiations to try to deal with a case without resorting to formal action

·         The submission of a retrospective planning application 

·         An appeal against a formal notice

If you feel that if an investigating enforcement officer has dealt with your complaint enquiry, please contact the Principal Enforcement Officer on 01384 814136 in writing or by email at the contact address provided below.

If you remain still not to be satisfied, you can use the Council’s corporate complaint procedure which reviews complaints about our service. You may contact the Planning Control Manager on 01384 814165 or by visit our website link.

If you still consider your concerns have been adequately addressed, you can contact the Local Government Ombudsman on 0300 061 0614 or by accessing the following web link www.lgo.org.uk     




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Contact Details

  • Name Planning Help Desk
  • Address Planning Enforcement, Planning and Economic Development, Directorate of Place, 4 Ednam Road, Dudley, West Midlands, DY1 1HL
  • Telephone 01384 814136