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Dudley MBC
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How to contact Benefit Services

Email: customers.benefits@dudley.gov.uk

                               
Call:

Housing Benefit Enquiries ..........................................................

Overpayments Enquiries ................................................................

Appeals Enquiries .........................................................................

Fraud Enquiries ............................................................................

Free School Meal Enquiries ............................................................

0300 5558100

01384 814875

01384 814978

01384 815635

01384 814988

Post:

Benefit Services,
Directorate of Corporate Resources
Council House, Priory Road,
Dudley,
DY1 1HF

 
Visiting us:

Housing and Council Tax Reduction Enquiries,
Dudley Council Plus, Castle Street, Dudley, DY1 1LQ

8am until 5pm
Monday to Friday,
9am until 12 noon Saturday
Visiting You: If you are unable to leave your home, we can arrange for a member of staff to visit you. Arrange a home visit or call 0300 5558100.  

  

When Contacting Us

Every effort is made to ensure when you visit us or call us at any of our enquiry points you are treated with respect and dignity.  If possible, your query will be resolved without the need for you to contact us again, if however further information is required, you will be advised accordingly.

If you do need to visit the Dudley Office, your wait could be minimised by calling between 8.00am and 11.00am and 3.00pm and 5.00pm (Monday to Friday) and between 9am and 11pm (Saturdays). 

Should you need to call us, our quietest times are between 2pm and 5pm Monday to Friday.  it is advisable to call between these times to avoid long waiting times if possible.