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Due to essential maintenance there will be disruptions to online payments from Thursday 17th August at 20:00 hours until the end of Monday 21st August. We apologise for any inconvenience.
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Benefit Appeals

If you want to know more about a decision or determination of benefit, or if you think it is wrong, you should contact us within one month of the date of receiving notification if in respect of Housing and Council Tax Benefit.

If your dispute is in respect of the Council Tax Reduction scheme (help towards Council Tax payments after April 2013) please contact us as soon as possible.

Council Tax Reduction scheme

You can either:

  • Ask for an explanation, or

  • Ask us to look again at the decision (please complete Dispute Form below)

What happens after the decision is looked at again?

If the decision can be changed we will send you a new decision. If we cannot change the decision we will tell you why. If you still disagree or you have not heard from us within 2 months you have the right to appeal to an independent body, the Valuation Tribunal Service (you will need to fill in their appeal form). Do not use the Appeal form below as this is for Housing and Council Tax Benefit appeals only.

Council Tax Benefit (Prior to April 2013) and Housing Benefit

You can either:

  • Ask for an explanation, or

  • Ask us to look again at the decision (please complete Dispute Form), or

  • Appeal against the decision - this can only be in writing (please complete Appeal Form). If you appeal against the decision your appeal will be heard by an independent tribunal administered by the Tribunals Service.

What happens after the decision is looked at again?

If the decision can be changed we will send you a new decision. If we cannot change the decision we will tell you why. If you still disagree, you have one more month to appeal, from the date of the new decision. 

You can appeal Housing and Council Tax Benefit by filling in the Appeal Form below. Alternatively, you can write to us saying which decision you are appealing against, giving your reasons. Download this below or contact us and we will send a copy to you.