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Council Tax

Direct Debit

The safe, quick and easy way to pay, with a full guarantee against errors. Compared to other payment methods, monthly direct debiting offers you the following advantages:  

  • Saves You Time - No more queuing to pay, no more cheques to write!

  • Saves You Money - No more stamps to buy or envelopes to find!

  • Lower Administration Costs - Help to keep the council tax as low as possible by reducing handling costs.

  • Gives You Peace Of Mind - Your bank/building society makes sure your bill is paid on time.

  • Payment For Someone Else - e.g. an elderly relative.

  • Full Guarantee Against Errors - See the Direct Debit Guarantee

Setting up a direct debit to pay your council tax in monthly instalments is simple, call 0300 555 8000  to sign up over the phone, or just complete and return a direct debit instruction. To obtain an instruction form:

  • There should be one at the bottom of your last bill.

  • Complete our online form to instruct your bank/building society to pay by direct debit

You will be notified of the amounts to be debited at least 14 days before the first payment date. If you have any queries about the direct debit scheme, please telephone 0300 555 8000, email our Billing Section or visit the Direct Debit website

Once your direct debit application has been approved, you may then register for e-Billing

Via The Internet Through WebPublic

WebPublic allows customers to make online bill payments in a safe and secure environment.  If you hold a Debit or Credit card you can now pay your bill via the Council's online payment system free of charge.  Visit our WebPublic page for further details.

By Phone With A Debit or Credit Card (24 Hours A Day)

Just ring CallPay on 0300 555 7000 when a payment is due. Please have your account number and debit or credit card ready when calling. A charge of 1.2% will be added to your payment if you use a credit card.

Home/Telephone Banking

Just call your bank and quote: 

  • Account Name: Dudley Metropolitan Borough

  • Bank: HSBC, High Street, Dudley

  • Sort Code: 40-19-28

  • Account Number: 20950688

A reference must be also be quoted to enable us to identify you. This will be your Council Tax account reference, (8 digit number starting with 5 or a 6 as shown on your bill), prefixed with 09 - eg - 0951234567

Post

Cheques should be made payable to "Dudley MBC" and sent to:  

Director of Corporate Resources, Dudley MBC, P.O. Box 3, Dudley, DY1 1HG

Please remember to write your name, address and Council Tax account reference (as shown on your bill) on the back of the cheque.

In Person

Dudley Council Plus
Castle Street, Dudley. 1 minute's walk from Dudley market and bus station.
(Opening times 8.00am - 5.30pm weekdays, 9.00am - 12.00pm Saturdays).

Post Office
Cash and Cheque Payments
You will need to bring a letter with your personal barcode on, such as your bill or a reminder for identification.

PayPoint
Cash Only Payments
Through PayPoint at any shop displaying the PayPoint sign. You will need to bring a letter with your personal barcode on, such as your bill or a reminder for identification. 

 

Payzone
Cash Only Payments
Through Payzone at any shop displaying the Payzone sign. You will need to bring a letter with your personal barcode on, such as your bill or a reminder for identification. 

Change the way you pay 

If you wish to change how your pay your Council Tax, please fill in this form