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Our policies and procedures

This section covers the Councils current written protocols, policies and procedures for delivering our services and responsibilities. Some of the information about policies and procedures may be covered by the Council’s constitution.

Includes: (Policies and procedures for conducting council business, for delivering our services, about the recruitment and employment of staff, policies and procedures for customer service, Records management and personal data policies and charging regimes and policies).

Class of informationType of information available
Our policies and proceduresCommittees information.
Our policies and proceduresComplaints procedure
Our policies and proceduresComplaints procedure - Social Care
Our policies and proceduresCouncil constitution.
Our policies and proceduresCouncil tenancies - Service standards
Our policies and proceduresData Protection policy
Our policies and proceduresDirectorate of the Urban environment - miscellaneous charges
Our policies and proceduresDudley Archives and Local history services
Our policies and proceduresEarly Years policies and procedures
Our policies and proceduresEnvironmental Information Regulations information requests.