The Local Government Ombudsmen investigate complaints about councils and certain other bodies. They investigate complaints about most council matters including housing, planning, education and social services. It is an independent, impartial and free service. The Ombudsmen can investigate complaints about how the council has done something.
Local Government Ombudsman
PO Box 4771
Tel: 0300 061 0614
Fax: 024 7682 0001
Text: 'call back' to 0762 480 4299
Local Government Ombudsman Website
Making a complaint