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Distance Selling

 The Distance Selling (DS) hub was launched in 2011 and was developed with support from businesses, industry bodies and Trading Standards Officers. 

What is the distance selling hub?

The hub provides guidance for retailers on regulations that affect buying and selling goods and services via the internet, phone, mail order, email, interactive TV or text. The DS hub has everything a business needs to know about these regulations, and improving familiarity with them can save time, money and help retain customers.

Like the Sale of Goods Act (SOGA) hub the information is relevant and supportive, in one easy to access place, user friendly, straightforward and engaging. Materials include an at-a-glance guide, detailed explanations, handy checklists and practical examples.

Contact Details

  • Name Trading Standards
  • Address People Directorate, 4 Ednam Road, Dudley, West Midlands DY1 1HL
  • Telephone Consumers 03454 040506 or Businesses 01384 817997
  • Fax 01384 814455
  • Out of Hours Telephone Out of Hours Telephone Citizens Advice Consumer Helpline: 03454 040506, Bogus Caller Hotline: 01384 812045
  • Opening Hours Opening times 9am until 5pm Monday to Friday only