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Trading Standards Consumer Advice

Trading Standards Advice and support for consumers is now provided by the Citizens Advice consumer service. 

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.

Visit www.citizensadvice.org.uk/ 

or call the Citizens Advice consumer help line on:

03454 040506

Opening times 9am until 5pm Monday to Friday only

Further Information

Further information is provided on the Advice Guide website, with guidance on best practice and examples of letters to use. There are also guidance documents on getting your claim to court.

See also the Central England Trading Standards Authorities FAQs.

Criminal matters

Criminal matters are enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Citizens Advice Consumer Helpline.  Alternatively, please contact us as per the contact details at the bottom of this page.

Goods & Services

Making a purchase? The Citizens Advice consumer service offer straight-talking advice:

Your Rights

Is a company selling you short? Find out how the law protects you:

What We Can't Do

Unfortunately, there are a number of things we can’t do, sometimes the amount of help we can given you is restricted by the powers given to us by Acts of Parliament.

We cannot for example:

  • Obtain a refund for you, but we can advise you if you may be entitled to one .

  • Close a business down, but we can ensure that the business complies with the law.

  • Take action where no criminal law has been broken, but you may still be able to sue the business yourself.

  • Recommend a business.  However, please see our Fix A Home list which we have put together to help you find a tradesperson to do work on your home.

Helpful contacts

  1. Citizens Advice Bureaux
    Citizens Advice Consumer Helpline on 03454 04 05 06.
    You can talk to a Welsh-speaking adviser on 03454 04 05 05.
    The helplines are open Monday to Friday 9.00am to 5.00pm.

  2. Office of Fair Trading (OFT)
    Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX
    Tel No: 08457 55 44 99
    Information relating to businesses and markets, including mergers, market studies, etc.

  3. Trading Standards Institute
    1 Sylvan Court, Sylvan way, Southfields Business Park, Basildon, SS15 6TH
    Tel No: 0845 608 9400
    Email: institute@tsi.org.uk

  4. Directgov

  5. Food Standards Agency: Information about food safety in the UK including news, regulations and research

 

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Contact Details

  • Name Trading Standards
  • Address People Directorate, 4 Ednam Road, Dudley, West Midlands DY1 1HL
  • Telephone Consumers 03454 040506 or Businesses 01384 817997
  • Fax 01384 814455
  • Out of Hours Telephone Out of Hours Telephone Citizens Advice Consumer Helpline: 03454 040506, Bogus Caller Hotline: 01384 812045
  • Opening Hours Opening times 9am until 5pm Monday to Friday only