Making it Real
This is a new citizen-led approach that will allow councils, organisations and people who use our services to check our progress with personalisation and community-based support
Making it Real - Marking Progress towards personalised, community-based support is a set of statements from people who use services and carers which set out what they would expect, see and experience if personalisation is working well in an organisation. These statements are then set against the key elements that need to be in place within an organisation to make personalisation possible.
To read more about Making it Real see the document below- also available in an Easy Read version. Watch this space to find out more about what this means for the way we provide information and support in Dudley.