Contact Us

Thank you for looking at our website. If you cannot find the information you require you may want to use our A-Z of services. If this does not help please contact us using one of the methods on this page.

Dudley Council Plus

Our Contact Centre, Dudley Council Plus, operates weekdays, 8:00am – 6:00pm, and Saturdays, 9:00am – 12:00 noon. Please call us on 0300 555 2345. Alternatively you may want to e-mail us using the Dudley Council Plus contact form, or visit us at 259 Castle Street, Dudley town centre.

Key customer contact telephone numbers

Dudley Council Plus – 0300 555 2345
Housing Repairs Management Centre – 0300 555 8283
Callpay (24 hour automated payment line) – 0300 555 7000
Council tax and housing benefits – 0300 555 8100
Revenues (council tax and business rates) – 0300 555 8000
Emergency duty team (out of hours social care) - 0300 555 8574

All 0300 numbers are charged at a local rate from a landline or mobile number and cost no more than existing 01384 numbers.

If you are reporting an emergency, use 0300 555 2345. If this service is closed, a recorded message will advise what you should do.

Dudley Council provides a text relay service for people with a text phone who cannot use a standard voice telephone. Users need to dial 18001, followed by the full telephone number, for example: Dudley Council Plus – 18001 0300 555 2345.

Comments, Complaints or Compliments

If something goes wrong with a council service we want to know so we can put things right. We would also like to know if you have received good service. Information on how to give feedback can be found at Customer Feedback.

Postal Enquiries

You can contact us by post at:
Dudley Metropolitan Borough Council
Council House,

Priory Road,
Dudley,

DY1 1HF.

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