Thank you for looking at our website. If you cannot find the information you require you may want to use our A-Z of services. If this does not help please contact us using one of the methods on this page.
Dudley Council Plus
Our Contact Centre, Dudley Council Plus, operates weekdays, 8:00am – 6:00pm, and Saturdays, 9:00am – 12:00 noon. Please call us on 0300 555 2345. Alternatively you may want to e-mail us using the Dudley Council Plus contact form, or visit us at 259 Castle Street, Dudley town centre.
Key customer contact telephone numbers
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Dudley Council Plus – 0300 555 2345
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Housing Repairs Management Centre – 0300 555 8283
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Callpay (24 hour automated payment line) – 0300 555 7000
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Housing Benefit and Council Tax Benefit – 0300 555 8100
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Revenues (Council Tax and Business Rates) – 0300 555 8000
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Emergency Duty Team (out of hours social care) - 0300 555 8574
All 0300 numbers are charged at a local rate from a landline or mobile number and should cost no more than existing 01384 numbers.
If you are reporting an emergency, use 0300 555 2345. If this service is closed, a recorded message will advise what you should do.
Dudley Council provides a text relay service for people with a text phone who cannot use a standard voice telephone. Users need to dial 18001, followed by the full telephone number, for example: Dudley Council Plus – 18001 0300 555 2345.
Comments, Complaints or Compliments
If something goes wrong with a council service we want to know so we can put things right. We would also like to know if you have received good service. Information on how to give feedback can be found at Customer Feedback.
Postal Enquiries
You can contact us by post at:
Dudley Metropolitan Borough Council
Council House,
Priory Road,
Dudley,
DY1 1HF.
