14 - Annual report

An annual report for Dudley’s adult social services has shown the number of compliments about the service far outweighed complaints during the last year.

During 2006/07 more than 230 compliments were received praising the service and its staff while in the same time 139 complaints were made.

In the last year Dudley Council delivered social care to nearly 13,000 adult service users.

The Dudley Council run service is keen to encourage service users to put forward complaints, comments and compliments and takes all comments seriously. To make a comment about adult social care contact 01384 813067/ 813068

Councillor Peter Miller, cabinet member for adult social care and community services:

“Dudley Council values the thoughts and opinions of all service users. I would like to thank all those who have commented on our adult social care, your comments go a long way in helping us to develop and therefore improve our services for the benefit of current and future service users.”

Every local authority with a responsibility for social care services must
provide an annual report into the workings of the social care complaints and
representations procedures as part of the National Health Service and Community Care Act 1990.

The annual report, which will go before the select committee for health and adult social care on January 17, provides information relating to the adult social care complaints, comments and compliments procedure, during the period 1 April 2006 to 31 March 2007.

News Release Contact Information

Name:	Vikki Marshall
Telephone:	01384 818332
Email:	vikki.marshall@dudley.gov.uk

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