11 - Hackney carriage drivers providing excellent service

Hackney carriage drivers in Dudley proved they really are providing an excellent service after gaining full marks from mystery passengers.

Dudley Council regularly holds spot checks on the behaviour of drivers and to check they are using their meters and charging the correct fares.

Over the weekend of May 31 and June 1, 10 drivers were assessed by mystery passengers and all were found to be courteous and charging the correct fares.

Councillor Doreen Ameson, chair of the taxis committee said:

“We are delighted our hackney carriage drivers got top marks in this exercise.

“Our drivers are expected to carry out their business to the highest standards and it is extremely reassuring they have passed this spot check with flying colours.

“The feedback was all the drivers were extremely courteous, using their meters and charging the correct fares.

“This is good news for hackney carriage passengers in the borough.”

News Release Contact Information

Name:	Katherine Finney
Telephone:	01384 815232
Email:	katherine.finney@dudley.gov.uk

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