For bookings received over the telephone we will send you confirmation of the booking by post along with a copy of the Terms and Conditions of Hire. If you are not happy with these please let us know within 7 days of the confirmation letter and a full refund will be given.
The balance of the payment must be received at least 14 days prior to the party.
We may cancel your birthday party booking where events beyond our control mean the party booking cannot take place. In such circumstances every effort will be made to accommodate the booking on an alternative date. We will try to give 14 days written notice of any cancellation but this may not always be possible, in which case we will give you as much notice as practicable. You will be entitled to a full refund of any payment you have made to us in respect of the booking.
We may cancel for some other reason. In such circumstances every effort will be made to accommodate the booking on an alternative date. We will try to give 14 days written notice of any cancellation but this may not always be possible, in which case we will give you as much notice as is practicable. You will be entitled to a full refund of any payment you have made to us in respect of the booking.
If you wish to cancel your booking you must give us 14 days notice in writing. If you do not give 14 days written cancellation notice we will take reasonable steps to minimise our losses, but the hirer will be liable for any reasonable and foreseeable losses that remain.
Your own electrical equipment cannot be used within the centre. This includes the equipment of any entertainers the hirer may use. Each party booking includes set up and clear away time. Please leave the party room in the condition that you found it at the start of the booking. This will be agreed with the Duty Manager before the start of the party.
Dudley MBC does not seek to exclude liability for death or personal injury where this is caused by its negligence or other kind of act or omission.
Videoing/photography of the party is not permitted without the approval of the Duty Manager.
