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Dudley Council
Dudley Skyline

Accessibility Statement for Customer Portal

This accessibility statement applies to customer.dudley.gov.uk.

This website is managed by Dudley Metropolitan Borough Council and the technical solution is provided by an external 3rd party supplier. 

This accessibility statement for the Dudley web site and sub-domains contains full details on feedback, how to report issues and the enforcement procedure. Below covers specific technical information and compliance status for the Customer Portal - customer.dudley.gov.uk.

Technical information about this website’s accessibility

Dudley Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below;

Non-accessible content

The content listed below is non-accessible for the following reasons on customer.dudley.gov.uk.

Non-compliance with the accessibility regulations

A – 1.3.1 Info and relationships
  • Container element is empty.
  • Role not inside the required contact.
AA – 1.4.3 Contrast (Minimum)
  • Colour contrast issue on default page. This page is not used directly on the site.
A – 3.1.1 Language of page
  • Site set to language of en-US rather than en-GB. This is the only option available in the current platform.
A – 4.1.2 Name, role, value
  • Form field is not labelled.

Additional review is to undertaken for the layout of forms and their respective fields.

Disproportionate burden

Platform used is due to be replaced mid 2023. Amendments to existing platform are being scaled back due to work on the replacement.

Content that's not within the scope of the accessibility regulations

  • The regulations do not require us to fix office documentation published before 23rd September 2018 if they are not essential. 

What we're doing to improve accessibility

The Customer Portal site is monitored for accessibility by an automated tool;

  • SiteImprove - a subscription service that also includes analytics, quality assurance for all pages. SiteImprove provides three levels of accessibility warnings based on the WCAG 2.1 Criterions are divided into errors, warnings and reviews.

This tool is regularly monitored and issues addressed when identified.

Preparation of this accessibility statement

This statement was prepared on 14th September 2020. It was last reviewed on 26th August 2022.