If you wish to provide any feedback about the service you have received from a Dudley licensed vehicle, whether it is negative or positive, we would like to hear from you.
Complaints against licensed vehicles or drivers are taken very seriously and will be followed up by the licensing team. However, it is not appropriate for us to pursue an allegation of dangerous or irresponsible driving, as dangerous driving is a criminal offence and should be dealt with by the police.
If you have any serious concerns regarding your journey in a vehicle licensed by Dudley MBC then please contact Dudley Licensing Enforcement on 01384 815101.
Please provide as many details as possible about the vehicle and / or driver you wish to comment on, to help us identify the vehicle or driver in question. In general, we will need to know either the licensed number of the vehicle (see below for details about Dudley licensed vehicle identification) or the registration number (even part of the registration number is helpful), together with make, model and colour and the time and place of the journey taken.
The following information aims to ensure your journey home is a safe one and to help you identify legitimate taxi vehicles and drivers licensed to operate by Dudley MBC.
The information is available as a poster or leaflet from the Licensing Office, Unit 1, Hurst Business Park, Narrowboat Way, Brierley Hill, DY5 1UF. Tel: 01384 815377 or can be downloaded from the bottom of this page.
For your safety all taxis and private hire vehicles licensed in Dudley Council must be properly insured, pass regular checks for road worthiness and drivers must meet stringent standards. All our licensed drivers are expected to behave in a courteous manner, so please treat drivers with the same courtesy.
Must be pre booked
Display blue door sign on front doors, roof sign and rear licence plate number
Check driver is wearing licence identity photo badge
Must contain built-in roof sign, display council door badge near to door handles and rear licence plate number
Check drivers licence identity photo badge
Check meter is switched on and price quoted does not exceed meter charge
address: Licensing Team, Unit 1, Hurst Business Park, Narrowboat Way, Brierley Hill, DY5 1UF
telephone: 01384 815101 or 01384 815377
The office is open from 8.00am to 4.00pm daily. Applicants are seen by appointment only.