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Trading Standards - contact us

Details on how to contact the relevant Trading Standards teams.


Online complaint: Citizens Advice Consumer Service

Telephone helpline: 03454 040506

Telephone lines open Monday to Friday 9am to 5pm (except bank holidays). Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes it's the same as calling a landline.

Out of Hours Telephone: 03454 040506

Bogus Caller Hotline: 01384 812045

Action Fraud: 0300 123 2040

Confidential Reporting

Our Trading Standards team relies on information from members of the public, businesses and organisations to catch criminals who trade in illegal goods and use scams to target vulnerable people.

The issues we need you to tell us about:

  • The sale of counterfeit or illegally-imported tobacco and cigarettes
  • Traders calling on vulnerable residents to offer gardening, roofing and driveway work etc.
  • Supplying counterfeit goods
  • Traders exploiting vulnerable residents by selling them over priced or misdescribed goods or services
  • Traders supplying age restricted products, for example tobacco, alcohol, knives, fireworks to children
  • Illegal money lending activity, known as loan sharks (matter will be passed to the national Illegal Money Lending team)

If you can provide information about the sale of illegal goods or scams, please let us know via our online reporting form or by our hotline on 01384 814600.

Do not use this online reporting form for supplying information if you need advice or for making a consumer complaint. This form is just for reporting an issue listed above which may provide Trading Standards with intelligence to be investigated. If you need advice or wish to make a consumer complaint, please use the link to the Citizens Advice Consumer Service in the section above.


Telephone: 01384 817997

Opening hours: 9.00am–5.00pm Monday to Friday (excluding bank holidays)