Dudley Council is constantly striving to improve the way that we deliver our services to meet the needs of local people, and to ensure that we can measure and demonstrate our achievements. We are committed to managing our performance in line with the challenges outlined in the Community Strategy and the aims of the Council Vision.
Performance Management is important to Dudley MBC for a number of reasons:
It helps us to achieve the goals of the organisation and the community
It helps us ensure satisfaction for users and communities
It enables us to prioritise tasks and resources
It helps us to ensure Dudley Council provides value for money
Performance Management information also enables the authority to compare performance with other metropolitan borough councils and authorities who represent the best in terms of performance and service provision. This highlights areas for our own improvement and provides examples of ‘best practice'.
Every year we produce a summary of our performance in delivering services to the residents of Dudley.
This site provides information on the key activities relating to the management and reporting of our performance
The Annual Performance Report is incorporated into our Council Action Plan. This document presents a statement of our service performance levels and targets together with audited figures for previous years which can be compared directly against the the performance of other local authorities.
:: more on the annual review of equality and diversity