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Essential Maintenance

Due to essential maintenance, our estore payment system will be unavailable at different times between 8am and 4pm on Sunday 14 April. We apologise for any inconvenience this may cause.

Citizens Advice Cost of Living Support Hubs can provide help to Dudley residents in need of support

The decision to set up these cost of living support hubs was made in responseCitizens Advice Dudley & Wolverhampton and Dudley Empowerment Partnership logos to public feedback. Citizens Advice found that many people were struggling to meet basic day to day living costs and the recent climb in energy prices.

These hubs can offer support and information on how to save money and make money stretch further. They also provide practical help relating to food, fuel and access to available grants and funds based on qualifying criteria.

  • The support hubs are operated by Citizens Advice Dudley & Wolverhampton, and have been commissioned by the Dudley Empowerment Partnership. They are supported by Dudley Council Public Health and the NHS Black Country Integrated Care Board

How to access the hubs

To visit a hub you must book an appointment. On the day of your appointment you must take two forms of ID.

  • One form of ID with your Name (eg Passport, Travel Pass, Debit Card)

and

  • One form of ID with your Name and Address. This is to prove you're a resident of Dudley Borough (eg a council tax bill)

Support will only be offered by attending a pre-booked appointment. Appointments cannot be booked at the venues and must be done online.

New Criteria

Previous attendance history has now been wiped.

Households are permitted to attend up to 3 times starting from the week beginning 20th November 2023.

Please note: This means 3 visits across any of our Hubs and not each hub

Please remember there must be a minimum of 12 days between each appointment.

Households must reside in the Dudley Borough.

What can I expect?

When you arrive at a hub you will be greeted by a friendly member of staff. They will first help you complete an assessment to find out your support options.

Practical assistance will then be provided based upon this.

This could include:

  • Information on how to save money and make money stretch further.
  • Practical help accessing: Food. Fuel. Energy. Period products. Available benefits, grants and funds (based on qualifying criteria).
  • Advice on saving money on utilities such as energy.
  • Household vouchers to purchase essentials (subject to need and availability).
  • Fuel bank vouchers (pre-payment meters only - subject to conditions).
  • Laptop loan referral.
  • Identification of other helpful organisations.

Opening Times and Locations

Citizens Advice support hubs are open for pre-booked appointments from 9.30am to 3.30pm

Tuesday

Grace Community Church, Tiled House Lane, Pensnett, DY5 4AJ

Wednesday

Halesowen Library, The Cornbow Centre, 7th Floor, Halesowen, B63 4AJ

Brierley Hill Methodist Church, 24 Bank Street, Brierley Hill, DY5 3DA

Please note: These venues rotate each week.

Thursday

Stourbridge, Christ Church, High Street, Lye, DY9 8LF

Friday

Provision House, 80-81 High Street, Dudley, DY1 1PY

Additional support

Cost of Living advice and resources from Citizens Advice and Dudley Empowerment Partnership