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Our policies and procedures

This section covers the Councils current written protocols, policies and procedures for delivering our services and responsibilities. Some of the information about policies and procedures may be covered by the Council’s constitution.

Includes: (Policies and procedures for conducting council business, for delivering our services, about the recruitment and employment of staff, policies and procedures for customer service, Records management and personal data policies and charging regimes and policies).


Document Name arrow_drop_down Type of information available
Charging regimes and policies Directorate of the Urban environment - miscellaneous charges
Charging regimes and policies Dudley Archives and Local history services
Charging regimes and policies Fee list for Purchasing council owned property or land
Charging regimes and policies Land charges fees list
Charging regimes and policies Library charges
Customer service Complaints procedure
Customer service Complaints procedure - Social Care
Customer service Council tenancies - Service standards
Customer service Early Years policies and procedures
Customer service Home to school transport criteria
Customer service Housing application process
Customer service Housing lettings policy
Customer service Safeguarding Children procedures
Policies and procedures about the recruitment and employment of staff Equal opportunities
Policies and procedures about the recruitment and employment of staff Equality scheme
Policies and procedures about the recruitment and employment of staff Fair deal for job applicants
Policies and procedures about the recruitment and employment of staff Grievance policy and procedure
Policies and procedures about the recruitment and employment of staff Harrassment and Bullying of Employees Policy and Procedure
Policies and procedures about the recruitment and employment of staff Managing Performance at Work Policy and Procedure
Policies and procedures about the recruitment and employment of staff Recruitment and selection procedure and guidelines for Managers