What our priorities are and how we are doing
This section will include strategies and plans, performance indicators, audits, inspections and reviews.
Includes: (Annual reports, Strategies and business plans for services provided by the council, Best value local performance plan, Internal and external organisation performance reviews and strategies developed in partnership with other authorities).
|Class of information||What our priorities are and how we are doing|
|Document Name||Service Standards|
|Type of information available||Service Standards - Service Level agreements|
|Description||An SLA is a formally negotiated agreement between two parties. It is a contract that exists between customers and their service provider, or between service providers. It records the common understanding about services, priorities, responsibilities, guarantee, and such ? collectively, the level of service. For example, it may specify the levels of availability, serviceability, performance, operation, or other attributes of the service like billing and even penalties in the case of violation of the SLA.|
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