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Licensing Complaints Procedure

If you are not happy with the service you have received from the Licensing Services Team, located at Unit 1, Hurst Business Park, Narrowboat Way, Brierley Hill, DY5 1UF, we would like to know what the problem was so that we can investigate. Our Complaints Procedure is contained in the document 'Licensing Complaints Procedure' below.

Details of Current Complaints can be found below. 

Contacting the Licensing Office

  • Contact: Please use our online form below;

The office is open from 8:00 am to 4:00 pm daily. Applicants are seen by appointment only.

Please note that the offices are closed at weekends and Bank Holidays

Disabled users of our service, please note that if possible could you contact us to make an appointment before visiting our offices, to enable us to meet your needs.