Advice and Information

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Shielding and protecting people defined on medical grounds

People who are clinically extremely vulnerable are at high risk of getting seriously ill from coronavirus (COVID-19). They should have received a letter advising them to shield or have been told by their GP or hospital clinician.

Updated Government guidance following 22 June announcement

Until 6 July, you should continue to shield in line with current guidance.

From 6 July, you can

  • gather in groups of 6 people outdoors whilst maintaining social distancing.
  • form support bubbles with another household if you live alone.

To register for support with food parcels, or to receive priority slots for supermarket you need to register on line before 17 July on the website or by calling 0800 028 8327.

Shielding support with food deliveries, medication will continue until the end of July

From 1 August you can

  • return to work if you cannot work from home and your workplace is covid safe.
  • participate in activities such as going to the shops or places of worship.
  • continue accessing priority supermarket delivery slots and NHS volunteer responder scheme.

Full details will be available on the government website  from 6 July 2020.

A government letter will be sent to all shielding residents. see below.

Government guidance and social distancing for the shielded group

Government guidance - when can you leave home?

The government guidance for people who are shielding was updated on 31 May 2020. The most significant change was that people who are shielding can now leave their home if they wish, as long as they are able to maintain strict social distancing.

Food Parcels & Food Shopping

Everyone who has received a letter advising that they are clinically extremely vulnerable should register online if you need any extra support, for example, having essential groceries delivered to your home.

How to register or de-register for food parcels

To register for a food parcel you must go to the government online register or call the national helpline on 0800 0288327 and answer all the questions.

When you reach the question – Do you have a way of getting essential supplies delivered at the moment?

  • To cancel the food parcels – Answer yes
  • To start getting food parcels or re-start – Answer no

You can also inform your delivery driver at the door or leave a note on the door that you longer require the food parcels.

If you opt out of the food parcels you will not lose your priority delivery slot with supermarkets.

What to do in case of missed delivery

Bidfoods are making most of the deliveries in Dudley. For enquiries about your food parcel please call either 01543 405 534 or Brakes on 0345 606 9090. They will be able to let you know if a delivery was unsuccessful and when a replacement parcel will be sent out.

They may advise you to call your GP to check that you are still on the shielding list if your GP says that you are then they will advise you to call the national helpline to register or re-register online. 

You can also call Dudley Council Plus on 0300 555 2345 so that we can check our database so that we can identify glitches.

If you are running out of food and need support urgently call Dudley Council Plus and they will refer you for an urgent food parcel.

What to do with unwanted parcels

Please call  the DCVS number  0300 3302 152 Monday to Friday 9.30am - 12.30pm and one of our volunteers will be sent out to collect any unwanted parcels or abandoned parcels. These will then be reallocated via our foodbanks.

What to do if parcels don’t meet your dietary requirements

If you have specific dietary requirements such as vegetarian, halal, allergies you can register with Dudley Food and Support Service to pay for someone to fulfil a specific shopping request

Dudley Food and Support Service 0300 3302 152 Mon - Fri, 9.30am - 12.30pm.

Other food delivery options

If you are registered on the shielding list you will be eligible to be given priority for online shopping for a number of national supermarkets who have access to the database. Please note that some supermarkets will only deliver to the outside of a block of flats.

There are also commercial food delivery options available, including food boxes and prepared meals. We have added a list of other food delivery options that are available in our borough, including the supermarkets that are offering priority shopping.

Morrisons also offers an order by phone service. Call 0345 322 0000 to find out more.

How to access other support


For those that are shielding, there should be no delivery charge for your pharmacy to deliver medications from now until Mid-July 2020. For repeat prescription arrange with your usual pharmacy. For new medications contact your doctor to arrange the prescription

Dudley Food and support service (support for essential food supplies, over the counter medication, befriending support, welfare and benefits advice)

To access support for essential food supplies, over the counter medication, befriending support, welfare and benefits advice please call 0300 3302 152 Mon - Fri, 9.30am - 12.30pm


Pleased to Meet You ( for over 60s help to get medication, befriending/welfare checks and food shopping )

01384 812761, Mon - Fri, 9am - 4pm

This is for people aged over 60 and those that are younger and disabled who may need help to get medication, befriending/welfare checks and food shopping if there is no-one that can help with this.

NHS Responders - 0808 195 3646 8am - 8pm. This service also provides help with shopping, medication or other essential supplies for those that are vulnerable at risk.

NHS Health at Home - This service signposts the public to the information they need to contact their GP, order repeat prescriptions, and manage their wellbeing and existing conditions - without having to leave home.


Welfare benefits support during coronavirus

Welfare Benefits Coronavirus helpline

The council has set up a Welfare Benefits advice line for those affected by the Coronavirus pandemic.

Please call 01384 815002

Tue and Thu, 9.30am - 1pm and 2pm - 4.30pm


Dudley Council Housing Support Team

This team provides support on welfare benefits matters such as Universal Credit, rent arrears, debt advice, furniture needs and utilites etc.

Please call 01384 812504 between 10am and 4pm, Monday to Friday.

Mental health support

Dudley MIND

For people who are feeling anxious and would like emotional support.

Please call 01384 442938, Mon - Fri, 8am - 12 midnight and Sat and Sun, 10am - 12 midnight.

Black Country Healthcare NHS Foundation Trust 24 hour helpline

A new, 24/7 helpline which is open to residents of all ages across the Black Country and will give access to urgent mental health, learning disability and/or autism support.

Monday – Sunday, 24 hours a day – call 0345 6460827 – press 1 in you live in Sandwell or Wolverhampton and press 2 if you live in Dudley or Walsall

National helplines

Age UK

For practical information and advice. Call free on 0800 169 65 65

The Silver Line

For a cheerful chat, day or night. Call free on 0800 470 80 90


If you’re feeling really alone and very stressed, the Samaritans provide a 24-hour listening service. Call free on 116 123


If you are feeling anxious or worried about coronavirus, these websites provide helpful and supportive information:

Spotting covid related scams / calls

How to protect yourself

Protect yourself by making sure you:

  • Never give money or your payment details to anyone who volunteers to help you who you don’t know. There are many local groups set up to help people but they should never ask for personal bank details
  • Don’t click on links or attachments in suspicious emails
  • Don’t respond to unsolicited messages asking for personal or financial information
  • Install the latest software and updates on your devices
  • Research a company before making payments online and always use a credit card if you have one not a debit card

If you suspect a bogus caller operating in your area contact the dedicated out of hours Bogus Caller Hotline on 01384 812045 or the Dudley Scams Unit on 01384 818871.


Basic care needs

Dudley Carers Hub

If you care for a family member or friend and are concerned, call Dudley Carer’s Hub Advice Line on 01384 818723 Monday – Friday 9am – 5pm.

Access to Adult Social Care helpline

For people who use adult social care services and are worried about service closures or need adult social care support or advice.

Please call 0300 555 0055, Mon - Fri, 9am - 5pm and 0300 555 8574 for emergency contact at all other times.

Dudley Council Plus

To pay for and find information on any council service.

Please call 0300 555 2345, Mon - Fri, 8.30am - 5pm and Sat, 9am - 12 noon or visit the services web page