Dudley Council
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Coronavirus: Advice on Council Services

Dudley Council is working closely with Public Health England to stop the spread of coronavirus, but we need you to play your part to protect our borough. We are updating these webpages regularly with the latest national advice and guidance and key local information.

Wherever possible, council services are continuing to operate as normal adhering to the latest government guidelines.

In line with national decisions, formal Council, Cabinet and Committee meetings are resuming on a physical basis from May 2021. Meetings will take place with Covid-19 secure measures in place. Past meetings are also available on our YouTube channel. It is hoped that Community forum meetings will recommence later this year as and when national restrictions are lifted.

Please do not come to a council building or any other public place if you have any symptoms of Coronavirus, including a new continuous cough or a high temperature.

Elected members are still working in communities and are still available for contact. Here’s a handy guide to who your local councillor is and how to contact them.

Services

Dudley Council Plus

Dudley Council Plus, in Castle Street, Dudley, is now open for face to face visits from 10am to 3pm, Monday to Friday. However, people are also reminded they can still contact the council, report issues and request services online via www.dudley.gov.uk

People needing to pay bills by cash should continue to use PayPoint/Payzone locations as the cash kiosks at our centre remain closed. There is no public access to computers. For customer and staff safety, people should continue to wear masks and maintain social distancing wherever possible. All other walk-in Dudley Council Plus facilities remain closed.

If you need help and advice with any council service call Dudley Council Plus on 0300 555 2345 or email dudleycouncilplus@dudley.gov.uk 

Adult Learning

We have many courses on offer ranging from English, maths and computers to arts, crafts, sign language and family learning.


LATEST NEWS UPDATE: Our Neighbourhood Learning Centres are open following easing of lockdown and we welcome you back. We have a new brochure promoting our courses and continue to offer more than 20 free online courses too.


For more information about learning, or for advice and guidance, please call us on 01384 818143 or email: acl@dudley.gov.uk and someone will contact you

Adult Social Care

We continue to deliver adult social care services across the borough at this difficult time, aiming to leave no vulnerable person without the support they need.

We may however need to deliver our services in a slightly different way, for example face-to-face visits may have been replaced by phone calls and we have had to close some of our facilities.

From 17 May the following buildings will reopen:

The following buildings are closed until further notice:

Support for Care Providers

We have been working with care providers during the pandemic to ensure that they are supported.

Benefits

 

Test and Trace Isolation Payments

People who have been told by the NHS to self-isolate, either because they have tested positive for Coronavirus, or have been in contact with someone who has tested positive, may be entitled to a one-off payment of £500 during their self isolation period.  For more information, and to see if you are eligible visit https://www.dudley.gov.uk/council-community/emergencies/coronavirus/covid-test-and-trace-isolation-payment/

State Benefits

People applying for Universal Credit, Employment Support Allowance or other benefits should not go to a jobcentre but apply for them online

People will continue to receive their benefits as normal, but all requirements to attend the jobcentre in person are suspended. 

Face-to-face assessments for all sickness and disability benefits have been suspended.  This affects claimants of Personal Independence Payment, those on Employment and Support Allowance and some on Universal Credit, as well as recipients of Industrial Injuries Disablement Benefit.  The suspension of face-to-face assessments also covers new claims to those benefits.

If you are a carer, welfare benefits officers are providing a telephone helpline during this pandemic on Wednesdays.  The number to call is 01384 818723.

A Benefits Advice Line has been set up for other Dudley Borough residents affected by Covid 19. The number to call is 01384 815002, available Tuesdays and Thursdays 9.30am - 1.00pm and 2.00pm - 4.30pm. 

You may also find our factsheets useful.

Bereavement Services and Support

All cemeteries (Stourbridge, Gornal Wood, Dudley, Dudley New, Lye and Wollescote, Cradley, Halesowen and Brierley Hill) will remain open.

From 17 May 2021, due to new government guidance, more mourners will be allowed to attend funerals. For cremation services at our crematoria (Gornal Wood and Stourbridge), 30 mourners will be allowed to sit inside the chapel with up to 40 people standing outside. For burial, up to 70 mourners will be able to attend.

Our offices are closed but people can still speak to staff over the phone or get more information online

Support and advice on both end-of-life and bereavement is available at Lets Get

Government advice on funerals

Direct Payments

Advice and guidance for people regarding direct payments and employing staff during the coronavirus outbreak.

Direct payments factsheet (PDF)

Financial Support

Dudley Council is offering help and support for its council housing tenants who might be financially impacted from the coronavirus outbreak. 

Anyone who is facing loss of income or other financial strains related to the outbreak can call the council rent income team on 0300 555 0010 for help and advice. View the council statement in full
A Benefits Advice Line has been set up for other Dudley Borough residents affected by Covid 19. The number to call is 01384 815002  available Tuesdays and Thursdays 9.30am - 1.00pm and 2.00pm - 4.30pm. 
You may also find our factsheets useful.
View Government advice on the implications of COVID-19 on managing your money or your rights to sick pay and changes to claiming your benefits.

Housing

Housing Repairs and Maintenance (14th January update) 

Dudley Council’s social housing tenants received a letter from the Government back in May 2020 outlining how Councils would be recommencing carrying out routine repairs to their home in addition to the ‘essential repairs only’ policy we undertook during the first enforced COVID-19 lockdown period last March 2020.  

A copy of that letter is available on the gov.uk website: Coronavirus (COVID-19): letter to social housing residents

Following this guidance the Council has worked exceptionally hard to deliver its recovery plan to enable us to safely deliver repairs and maintenance in your home. It is important that we carry out these repairs safely, taking into account appropriate social distancing measure to ensure the continued safety for you as residents, and also for our operatives and our contractors.

Whilst we have now undertaken the majority of of the back-log of our repairs since that first lockdown, we are still not expecting to be able to operate at full capacity, we hope you understand that repairs may take longer than usual.  

In a recent open letter to the UK Construction industry on 11th January 2021 the Government has reconfirmed that construction work will continue in this third lockdown, including continuing to work in peoples’ homes.  

We will therefore continue to be operating our repairs service under the Government Guidance for landlords and tenants, published on September 1 2020, until such time as this guidance or the letter of 11th January is revoked and / or amended.

Clinically extremely vulnerable groups or shielding households can continue to permit landlords and contractors to carry out routine repairs and inspections, providing that the latest guidance on staying alert and social distancing is followed. The Government Guidance reinforces that it is in the best interests of both residents and landlords to ensure that properties are kept in good repair and free from hazards. Residents should let the Council know early if there is a problem and we will take the appropriate action. If residents are not self-isolating, they can allow local authorities, landlords or contractors access to their home in order to carry out a range of works. This includes:

  • routine inspections, including annual gas safety checks;
  • essential and non-essential repairs and maintenance; and
  • planned maintenance activity inside and outside the home.

Therefore, in addition to carrying out necessary repairs and maintenance we are required to undertake a range of ongoing safety checks such as gas safety checks, electrical inspections, fire safety checks and passenger lift checks in communal areas of flatted developments, which have been ongoing during the lockdown period, but we have not and will continue not to force entry where access is inappropriate due to residents’ self-isolating, or being clinically extremely vulnerable (similar to shielding). We will continue this approach for safety checks by appointment in your home, where required.

We will also continue on our planned maintenance, new build schemes and other projects where we can, having undertaken appropriate risk assessments and following appropriate Government guidance about working safely during coronavirus (COVID-19). This work will include works to empty homes to enable them to be re-let, although we may not be working in every empty home or new empty homes immediately they become empty. Where we are allowing some re-let of properties we will do so safely, and we will be prioritising in accordance with housing need. External planned works and works in communal areas such as door entry systems will continue, and you will be notified in writing before any works start.

We will keep customers informed of progress when we have some news. Our officers continue to work during this period, although in different ways, but our offices will remain closed to the public until further notice.

To reiterate Government guidance, no work will be carried out in any household which is isolating or where an individual is clinically extremely vulnerable, unless it is absolutely necessary to remedy a direct risk. In such a case, prior arrangements will be made with you to avoid any face to face contact, for example when answering the door and / or asking you where possible to be in another room in your home. Safety and your consent is critical, and our operatives and contractors will be up to date with the latest guidance on how to work safely. Operatives and our contractors will follow approved, safe working practices and have appropriate PPE.   

Our Housing Maintenance Team continue to provide an emergency repairs service 24/7 to Dudley Council tenants. Tenants should call 0300 555 8283.

Housing Options – We continue to accept and assess applications to join the Housing Register, however, demand is high and there may be delays in us contacting you. More information about housing options available.

Allocations and Lettings – We are continuing to advertise, repair and re-let empty homes safely in accordance with government guidelines. We are carrying out risk assessments to protect both our officers and customers, and we may prioritise our work in accordance with housing needs. There are generally fewer empty homes available for letting at this time.

We will continue to keep customers informed of progress with properties they have been offered.

Housing Support – Our aim is 'To help and support people to achieve a stable home environment, to inspire confidence, promote independence and to encourage them to improve their quality of life’. Whilst we have had to modify the way that we currently provide our services, we continue to offer the following services, for further details on each of the services please click the link available or call us on 01384 812504 where a member of our team will be happy to talk to you. Our services are Floating Supportmediation, drop in/telephone support, intensive family support, garden pathways gardening scheme, employability support, pre tenancy workshops and Housing First.

Homelessness Service -  we continue to provide preventative support to avoid homelessness, and our emergency accommodation and advice services continue to operate 24/7. Please contact us via Dudley Council Plus on 0300 555 2345.

Housing Occupational Therapy Team -  we are supporting tenants and residents with assessments and advice over the phone or through video calls.  Where home visits are necessary, we are offering these in line with our safe working protocols, to protect both our team members and customers.  It may be necessary for people to wait a little longer than usual for assessment, due to unavoidable staff shortages at this time and we are prioritising our work where required.

Sheltered housing – Our focus remains on ensuring we keep our homes and schemes as safe as possible for tenants to live in during the coronavirus pandemic. We understand that many tenants will still be feeling anxious and concerned, particularly as we approach the coming winter months. We would like to reassure tenants that our teams are still here to support you, just slightly differently. We have reviewed the frequency of our calls to tenants and will continue to maintain our regular fire testing and checking of communal facilities for hazards.

Private Sector Housing - Up to date information for private tenants or private landlords is available from Shelter.  Advice for landlords regarding gas safety information, please check the Gas Safe Register

Tenancy and Estates - Tenancy and Estates continues to offer a full range of services, although some of these services will need to be delivered for now by telephone, post and email. Those key services which may continue to necessitate personal contact will be: estate inspections, enforcing gas warrants, the serving of legal notices, serious tenancy breaches and mutual exchanges. The work of the Estate Assistants continues as normal including carrying out fire safety inspections. Acceptance of tenancy sign ups continue to be completed and new tenancy visits are being conducted by telephone.

We are not in a position to carry out interviews in any of our offices although this situation is continuing to be reviewed. If you have a housing tenancy enquiry please contact Dudley Council Plus by telephone on 0300 555 2345 to speak to your Housing Manager.

Anti-Social Behaviour (ASB) Team - The ASB team have continued to operate throughout the COVID pandemic. However, some of the services we would ordinarily provide have had to cease or be adapted during this time. General home visits or face to face interviews we would ordinarily do as part of ASB investigations, have been suspended until further notice. As a service we are only completing essential visits, these visits have been determined and will be for the purposes of responsive/targeted witnessing and installing Noise Recording Equipment (noise complaints).

We are committed to offering the best service we can provide during these times and we would encourage you to continue reporting ASB to us. However, some of the limitations enforced by lockdown and the unprecedented increase in demand for our service since these measures were enforced, may impact upon the overall service we provide to you and therefore we would ask for your commitment and continued patience throughout your journey with our service.

If you do have an ASB complaint or you would like feedback on an open case you may have with the service, we would encourage you to contact Dudley Council Plus by telephone on 0300 555 2345, they will be able to take your complaint/query and filter it through to our service.

Tenant Participation and Engagement –  We are continuing to engage and consult with tenants virtually and by social media. For further information or to register your interest please contact the Participation Team on 01384 815168 or email participation@dudley.gov.uk. Find us on Facebook by searching Participation in Dudley to access our page.

Planning

Reception at 4 Ednam Road, Dudley, closed until further notice.  For all enquiries relating to Planning, Building Control, Policy, Enforcement & Trees please email: development.control@dudley.gov.uk or telephone 01384 814136

Schools and Childcare

At present all early years and childcare provision will remain open as schools and colleges will also, for all children.

Government guidance - what parents and carers need to know about early years providers, schools and colleges during the coronavirus outbreak.

Waste and Recycling Collections

Weekly refuse collections and fortnightly recycling and green waste collections are continuing as normal but there is extra advice for people self-isolating because of coronavirus symptoms. This can be found on our bins and recycling webpage.

Please continue to put your bins, boxes and bags out as normal, but make sure they are on the edge of your property by 6.15am on your collection day.

The Household Waste Recycling Centre in Stourbridge is operating a booking system only for Dudley borough residents. The opening hours at Stourbridge have been extended to 8am - 6pm Monday to Friday and 8am - 4pm Saturday & Sunday.

Please note, from April 1 2021, people in Dudley borough will no longer be able to use the Anchor Lane, Coseley site which is owned and managed by Wolverhampton City Council. People are asked to use Stourbridge instead. Read more about changes at Anchor Lane tip

Please note: anyone who arrives at the Stourbridge site without a slot will be turned away. 

If you have an appointment, please do not turn up early as this causes unnecessary queuing problems.

If you are unable to attend your appointment - follow the link on the confirmation email to quickly and easily cancel.  Alternatively, please notify us by ringing 0300 555 2345. It is important you let us know as we will be able to offer cancelled appointments to other residents.

To find out more, including how to book, visit the following page: household waste recycling centre page.

For excellent advice about recycling and rubbish during the Coronavirus, visit the Recycle Now website. 

Buildings

Astley Burf

Astley Burf is closed until further notice. 

Borough Halls (live entertainment)

Dudley Borough Halls are now open in line with government rules and industry standards.

For further information please contact:

Dudley Town Hall – 01384 815577
Stourbridge Town Hall / Cornbow Hall, Halesowen – 01384 812960

Or go to www.boroughhalls.co.uk

Dudley Register Office

For the latest advice and information about weddings as well as the births, deaths and marriage registration service visit our Dudley Register Office page

Family Centres

Our borough Family Centres, are now open.

Himley Hall

Himley Hall is closed, but the park is open to the public. Himley park is open 7am to 7pm daily.

Visit Himley Hall and park for more information, including details of the Himley Hatch takeaway service.

Leisure centres

Crystal, Dudley and Halesowen leisure centres, The Dell Stadium and Coseley Sports Centre are now open in line with government rules and industry standards.

Useful information including activities, session times, FAQs, memberships and more can be found here.

For further details call the centres on 01384 812800.

Libraries & Archives

 

You can visit any of Dudley’s Libraries, browse and select stock and use library computers.  Computer sessions are currently non-bookable and are limited to one hour per person per day

Brierley Hill, Dudley, Halesowen and Stourbridge Libraries are open Monday – Friday 10am – 5pm, Saturday 10am-4pm with all other libraries open Monday to Saturday 10am-4pm apart from Netherton which is closed on Saturdays.

Dudley Archives Service Local History centre will be open to the public, 10.00am – 4.00pm Tuesday – Saturday.

For more information visit our library pages

Outdoor Activity, Parks & Nature Reserves

If you are visiting our borough outdoor green spaces please observe social distancing measures. Posters are on display to remind people of this.

All outdoor sports courts, outdoor gyms and playgrounds remain open, but can only be used by individuals, people from the same household, support bubble or with one person from another household.

Where possible we will try to keep toilets open but this will be subject to changes in the guidelines.

Red House Glass Cone and Dudley Museum at the Archives

From Monday (May 17), the Red House Class Cone can welcome back visitors to exhibition spaces and the coffee house as well as the shop. The cone will soon be advertising educational classes for adults and children.

Dudley Museum at the Archives remains closed but the council is in the process of confirming a reopening date.

 

Sycamore Adventure

Sycamore Adventure is currently closed.