Advice and Information

Dudley Council the historic capital of the Black Country
Dudley Skyline

At Dudley Council, we understand residents and visitors will have concerns about the coronavirus. The situation is changing rapidly as we find out more about the virus. The council is monitoring the situation closely and coordinating with Public Health England. We are taking all possible steps to keep people safe.

For older or vulnerable people and carers

Coronavirus may feel daunting and especially for older or vulnerable people. Those aged over 70 and anyone with long term health problems are being advised to self-isolate to protect themselves.

View information for older or vulnerable people

For shielding and protecting extremely vulnerable people

Guidance and information for shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19. 

For employers and businesses

Guidance and information for food businesses

View information for businesses and employers, including how to prevent the spread of infection and what to do if someone is suspected or confirmed to have coronavirus

View cleaning advice for workplaces including offices, factories, waiting rooms, hotel rooms and other workplaces

If Coronavirus (COVID-19) has affected your company and you need more time to file your accounts, you should act before your filing deadline. View the latest UK Government advice on filing accounts

For more information and guidance for businesses regarding COVID-19 view Dudley Business First.

Small Business and Retail, Hospitality & Leisure Grants Fund

In response to COVID-19 (coronavirus), the government announced two grants to assist businesses. 

Discretionary Grants Fund

The Government recently announced the Discretionary Grants Fund for certain businesses that are not eligible to apply for the existing COVID-19 response Small Business Grants Fund or Retail, Hospitality and Leisure Grants Fund schemes.

Our local scheme is not yet opened for applications. 

We will announce further details of our local policy and application process shortly which will include full criteria on which businesses are eligible to apply and the date from which applications can be made.

For educational settings

Advice is available for schools and other educational settings including how to prevent the spread or infection and what to do if a teacher or student is suspected or confirmed to have coronavirus. 

In addition, cleaning advice for student accommodation and boarding schools has been released. 

For parents and carers - closure of educational settings and resources

Guidance and information for parents and carers regarding closure of educational settings

Childcare providers open to keyworkers.

Resources for parents and carers

Dudley’s family information service has compiled a list of fun and educational resources for children at home.

Dudley's virtual school has also compiled a list of supporting resources.

Government resources resources for home education and advice to help children aged 2 to 4 to learn at home. 

Download the Coronavirus factsheet for children and information for talking to your children about coronavirus. Dudley Safeguarding People Partnership have also put together information for talking to young people about Coronavirus.

As more people are going online, take a look at these online safety activities.

For social or community care and residential settings

For staff in the transport sector

Guidance for people who work in the transport sector including general advice, precautions and guidance on the assessment and management of arrivals

Staying safe and well

Health and wellbeing

Infectious disease outbreaks, like the current Coronavirus (COVID19), can be scary and can affect people’s health and wellbeing. Visit lets-get for advice.

Avoiding scams and bogus callers

Avoiding scams

While many people are looking out for others in the community, a small minority are looking to profit from coronavirus. In recent weeks Action Fraud have seen reports about coronavirus themed scam emails attempting to trick people into revealing sensitive personal and financial information.

Protect yourself by making sure you:

  • Don’t click on links or attachments in suspicious emails
  • Don’t respond to unsolicited messages asking for personal or financial information
  • Research a company before making payments online and always use a credit card not a debit card
  • Keep in contact with loved ones

Chartered Trading Standards Institute (CTSI) warning.

Bogus caller scam - alerts!

Dudley Council is becoming increasingly aware of bogus calls being made in relation to the coronavirus.  The latest bogus call to watch out for is people going door to door claiming to be authorised by Dudley Council to offer cleaning services.    

Avoiding bogus callers

DO NOT let people into your home unless you are 100 percent sure you know who they are.

People who are genuine will in most cases call ahead to book an appointment first and will carry ID with them.

Anyone who suspects a bogus caller is operating in their area should call 999 in an emergency or contact the dedicated bogus caller hotline on 01384 812045

Price ramping

The alleged over pricing of goods is not a regulated activity that is enforced by trading standards.

The Competition and Markets Authority is monitoring for potential breaches of consumer law on sales and pricing practices in light of the current situation.

Economic abuse and the coronavirus

The situation is changing rapidly in the UK as the government implements measures in response to the coronavirus outbreak. Recommended measures such as limiting social contact, not going to work and self-isolating at home can have implications if you are experiencing economic abuse. You may be worried about your physical safety and your economic situation.

This resource is designed to support your economic wellbeing and your safety if you are living with someone who abuses you. It also contains information on financial support that is available.

You are not alone, and support is available during these extraordinary times.

More information on economic abuse and the coronavirus.

Domestic abuse

Victims of domestic violence and abuse can access all available support services within the borough by dialling one number, the single point of contact (SPOC), on 01384 455411.

The number is open to victims, families and professionals and helps people get to the right service as quickly and easily as possible when support is needed.

Visit to find out more about more about domestic abuse services.

Your Borough Your Home Magazine - Coronavirus Edition

Translations and Alternative Formats

Covid-19 accessibility resources including translations and easy read documents.