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Guidance on shielding and protecting people who are clinically extremely vulnerable (cev)

People who are clinically extremely vulnerable are at high risk of getting seriously ill from coronavirus (COVID-19).

What has changed?

COVID-19 numbers are currently (November 2020) rising rapidly across the whole of the UK.

Everyone in England, including those who are clinically extremely vulnerable, is required to follow the new National Restrictions from 5 November, which have been set out by the government and apply to the whole population. These restrictions:

  • require people to stay at home, except for specific purposes
  • prevent people gathering with those they do not live with, except for specific purposes
  • close certain businesses and venues

New information has been provided by the government and this includes additional guidance for clinically extremely vulnerable people, to help protect them from coronavirus (COVID-19). Government will be writing directly to all people this applies to, to outline the new shielding guidance. 

These new shielding measures will apply nationally for four weeks up from 5 November to 2 December.

As noted previously, the Government will be writing directly to all people the new shielding guidance applies to:

  • Those who are clinically extremely vulnerable (CEV)
  • To parents of children who are clinically extremely vulnerable (CYP)

Please see a copy of the letters you can expect below. 

Things you can do

Stay informed and in touch

  • Get up-to-date information about local COVID-19 activity from Dudley Council.
  • Sign up to Dudley newsletters.
  • Create a list of local organisations you and your household can contact in case you need access to information, healthcare services, support, and resources.
  • Create an emergency contact list including family, friends, neighbours, carpool drivers, healthcare providers, teachers, employers and other community resources.

Access to essentials

If you are clinically extremely vulnerable and staying at home there are different ways you can get the essentials you need such as food and medication.

Online shopping

  • Please register with the national shielding support service as this will give you access to priority on-line supermarket slots. This includes Asda, Sainsburys, Tesco, Ocado, Waitrose, Morrisons and Iceland. You can do this at If you need help registering or with setting up or doing an online shop please contact the covid support line on 0300 3302 152 (Mon-Fri 9.30am -12.30pm) so that help can be arranged.
  • If you registered in the first lockdown prior to July and already have a priority supermarket slot this will continue.

Other help to access essentials

  • You may be able to enlist family, friends or neighbours to do a shop or pick up prescriptions for you
  • Many supermarkets have set up telephone food shopping for vulnerable customers
    • Morrisons 0345 611 6111
    • Co-op 0800 435 902
    • Sainsbury’s Shielding Service call service - 0800 917 8557
    • Waitrose - 0800 022 4055
    • Local independent retailers may also have put telephone services in place
  • NHS Volunteer Responders can pick up your shopping and/or medication and deliver it to you call 0808 196 3646 (7 days a week 8am-8pm). They also provide a check in and chat service
  • Pleased to Meet You- If you are age 60+ or younger with a specific need i.e. physical and/or sensory disability, dementia or learning disability, you can contact Dudley Council’s Pleased to Meet You support service on 01384 812761 Mon to Fri, 9am to 4pm, they can provide help with arranging grocery shopping or medicine supplies and regular telephone chat if you’re feeling lonely or isolated
  • If none of these are an option for you, or if you are experiencing financially difficulties contact the covid support line on 0300 3302 152 (Mon-Fri 9.30am-12.30pm) for access to emergency essential food supplies, welfare and benefits advice and support with your wellbeing.

Support Available

Dudley Council Plus

To pay for and find information on any council service.

Please call 0300 555 2345, Mon - Fri, 8.30am - 5pm and Sat, 9am - 12 noon or visit the services web page


For repeat prescription if you wish to continue receiving your items by delivery arrange something with your usual pharmacy. For new medications contact your doctor to arrange the prescription. If your pharmacy are unable to arrange delivery contact the NHS Responders - details below.

NHS Responders

0808 195 3646 8am - 8pm. This service also provides help with shopping, medication or other essential supplies for those who are vulnerable at risk.

NHS Health at Home This service signposts the public to the information they need to contact their GP, order repeat prescriptions, and manage their wellbeing and existing conditions - without having to leave home.

Welfare benefits support during coronavirus

Welfare Benefits Coronavirus helpline

The council has set up a Welfare Benefits advice line for those affected by the Coronavirus pandemic.

Please call 01384 815002

Tue and Thu, 9.30am - 1pm and 2pm - 4.30pm

Dudley Council Housing Support Team

This team provides support on welfare benefits matters such as Universal Credit, rent arrears, debt advice, furniture needs and utilities etc.

Please call 01384 812504 between 10am and 4pm, Monday to Friday.

Mental health support

Dudley MIND

For people who are feeling anxious and would like emotional support.

Please call 01384 442938, Mon - Fri, 8am - 12 midnight and Sat and Sun, 10am - 12 midnight.

Black Country Healthcare NHS Foundation Trust 24 hour helpline

A new, 24/7 helpline which is open to residents of all ages across the Black Country and will give access to urgent mental health, learning disability and/or autism support.

Monday – Sunday, 24 hours a day – call 0345 6460827 – press 1 in you live in Sandwell or Wolverhampton and press 2 if you live in Dudley or Walsall

National helplines

Age UK

For practical information and advice. Call free on 0800 169 65 65

The Silver Line

For a cheerful chat, day or night. Call free on 0800 470 80 90


If you’re feeling really alone and very stressed, the Samaritans provide a 24-hour listening service. Call free on 116 123

If you are feeling anxious or worried about coronavirus, these websites provide helpful and supportive information:

Spotting covid related scams / calls

How to protect yourself

Protect yourself by making sure you:

  • Never give money or your payment details to anyone who volunteers to help you who you don’t know. There are many local groups set up to help people but they should never ask for personal bank details
  • Don’t click on links or attachments in suspicious emails
  • Don’t respond to unsolicited messages asking for personal or financial information
  • Install the latest software and updates on your devices
  • Research a company before making payments online and always use a credit card if you have one not a debit card

If you suspect a bogus caller operating in your area contact the dedicated out of hours Bogus Caller Hotline on 01384 812045 or the Dudley Scams Unit on 01384 818871.

Basic care needs

Dudley Carers Hub

If you care for a family member or friend and are concerned, call Dudley Carer’s Hub Advice Line on 01384 818723 Monday – Friday 9am – 5pm.

Access to Adult Social Care helpline

For people who use adult social care services and are worried about service closures or need adult social care support or advice.

Please call 0300 555 0055, Mon - Fri, 9am - 5pm and 0300 555 8574 for emergency contact at all other times.

Further Information

We have a dedicated mailbox for queries about how Dudley Council can support you mail or call on 0300 555 2345. This service is open 9 - 5:30pm weekdays.