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Guidance for people who were previously identified as clinically extremely vulnerable (cev)

People who were previously identified as clinically extremely vulnerable are at high risk of getting seriously ill from coronavirus (COVID-19).

Current guidance

The shielding programme has now ended in England. This means that people who were previously considered clinically extremely vulnerable (CEV) will not be advised to shield in the future or follow specific national guidance.

However due to high Covid-19 rates, Dudley Council's Public Health team are still advising our previously considered clinically extremely vulnerable residents to:

  • Continue to keep the number of social interactions that you have low and try to meet outdoors, make sure indoor settings are well ventilated
  • You should still work from home if you can, but if that is not possible, you can return to the workplace. Your employer is required to take steps to reduce the risk of exposure to COVID-19 in the workplace and should be able to explain to you the measures they have put in place to keep you safe.
  • You will no longer be advised to avoid shops or pharmacies; you should minimise risk by shopping and travelling at quieter times of the day
  • Continue to wear a mask in indoor settings
  • Clinically extremely vulnerable children and young people should return to school, college or other educational settings.

Further advice and guidance on local support is available in the below sections.


Booster Covid-19 vaccine

If you were previously identified as clinically extremely vulnerable, you are eligible for a third dose booster vaccine. The NHS will contact you when it's your turn for the vaccine. If you think you are eligible and haven't received a notification please contact your GP.

More information on third dose booster vaccines.

More information on the Covid-19 vaccines.


Things you can do

Stay informed and in touch

  • Get up-to-date information about local COVID-19 activity from Dudley Council.
  • Sign up to Dudley newsletters.
  • Create a list of local organisations you and your household can contact in case you need access to information, healthcare services, support, and resources.
  • Create an emergency contact list including family, friends, neighbours, carpool drivers, healthcare providers, teachers, employers and other community resources.

Access to essentials

Help to access essentials

  • You may be able to enlist family, friends or neighbours to do a shop or pick up prescriptions for you
    • Morrison’s 0345 611 6111 press 5 – there is a charge for delivery, they operate 7 days a week and can usually do next day delivery. Call with your shopping list, the only food they will not do for telephone orders is fresh sea food and frozen desserts. There is a 5 item minimum order. They will take a card payment over the phone.
    • Sainsbury’s vulnerable people service - 0800 917 8557 press 1- there is a charge for delivery. Call Monday to Friday for delivery within 2 days. All store items are available. You will need to register for an account but they will do that over the phone too. They will take a card payment over the phone.  
  • NHS Volunteer Responders can pick up your shopping and/or medication and deliver it to you call 0808 196 3646 (7 days a week 8am-8pm). They also provide a check in and chat service
  • Pleased to Meet You- If you are age 60+ or younger with a specific need i.e. physical and/or sensory disability, dementia or learning disability, you can contact Dudley Council’s Pleased to Meet You support service on 01384 812761 Mon to Fri, 9am to 4pm, they can provide help with arranging grocery shopping or medicine supplies and regular telephone chat if you’re feeling lonely or isolated


If you have to collect medicines yourself, you should visit pharmacies at quieter times.

Ask friends or family if they can collect medicines for you. If not call NHS responders and ask if they are able to assign a volunteer on 0808 195 3646 8am - 8pm. This service also provides help with shopping, or other essential supplies.

Support Available

Dudley Council Plus

To pay for and find information on any council service.

Please call 0300 555 2345, Mon - Fri, 8.30am - 5pm and Sat, 9am - 12 noon or visit the services web page

NHS Responders

0808 195 3646 8am - 8pm. This service also provides help with shopping, medication or other essential supplies for those who are vulnerable at risk.

NHS Health at Home

www.nhs.uk/health-at-home This service signposts the public to the information they need to contact their GP, order repeat prescriptions, and manage their wellbeing and existing conditions - without having to leave home.

Welfare benefits support during coronavirus

Welfare Benefits Coronavirus helpline

The council has set up a Welfare Benefits advice line for those affected by the Coronavirus pandemic.

Please call 01384 815002

Tue and Thu, 9.30am - 1pm and 2pm - 4.30pm

Dudley Council Housing Support Team

This team provides support on welfare benefits matters such as Universal Credit, rent arrears, debt advice, furniture needs and utilities etc.

Please call 01384 812504 between 10am and 4pm, Monday to Friday.

Financial support

You may be worried about Coronavirus (COVID-19) and how it has had an impact on you or your family. If you are worried about debt or your financial situation at this time, there are services in Dudley that will offer their support. More information on the financial support available.

Mental health support

Dudley MIND

For people who are feeling anxious and would like emotional support.

Please call 01384 442938, Mon - Fri, 8am - 12 midnight and Sat and Sun, 10am - 12 midnight.

Black Country Healthcare NHS Foundation Trust 24 hour helpline

A new, 24/7 helpline which is open to residents of all ages across the Black Country and will give access to urgent mental health, learning disability and/or autism support.

Monday – Sunday, 24 hours a day – call 0345 6460827 – press 1 in you live in Sandwell or Wolverhampton and press 2 if you live in Dudley or Walsall

Dudley Talking Therapy Service

This service is for those that are registered with a Dudley GP, who need support for problems such as; sleep issues, generalised anxiety, low mood, worry, stress, low resilience etc.

They offer a range of therapeutic support options, including group therapy, 1-1 support, guided self-help in the form of Silvercloud, Cognitive Behavioural Therapy, Interpersonal and Dynamic interpersonal Therapy and Counselling.

There is a dedicated Perinatal priority pathway, supporting pregnant women and new moms with babies up to the age of 12 months.  They also support people who have a long-term health condition which contributes to their mental health concern.

Complete the online self-referral form at -  https://www.dihc.nhs.uk/find-a-service/dudley-talking-therapy-service  

Or Call on 0800 953 0404 - 9 to 5 Monday to Friday

To watch a video about the service visit https://www.ease-the-load.org/  

Clients are usually contacted within 3 working days to arrange an initial assessment.

This is a primary care service, those identified as not being suitable for the service, will be signposted or referred on as appropriate.

If you are registered with a GP outside of Dudley, talk to your GP to find out what services they have on offer.

National helplines

Age UK

For practical information and advice. Call free on 0800 169 65 65

The Silver Line

For a cheerful chat, day or night. Call free on 0800 470 80 90


If you’re feeling really alone and very stressed, the Samaritans provide a 24-hour listening service. Call free on 116 123

If you are feeling anxious or worried about coronavirus, these websites provide helpful and supportive information:

www.mind.org.uk www.mentalhealth.org.uk

Rehab 4 Addiction

Rehab 4 Addiction is a UK-based addiction and mental health helpline.

Spotting covid related scams / calls

How to protect yourself

Protect yourself by making sure you:

  • Never give money or your payment details to anyone who volunteers to help you who you don’t know. There are many local groups set up to help people but they should never ask for personal bank details
  • Don’t click on links or attachments in suspicious emails
  • Don’t respond to unsolicited messages asking for personal or financial information
  • Install the latest software and updates on your devices
  • Research a company before making payments online and always use a credit card if you have one not a debit card

If you suspect a bogus caller operating in your area contact the dedicated out of hours Bogus Caller Hotline on 01384 812045 or the Dudley Scams Unit on 01384 818871.

Basic care needs

Dudley Carers Hub

If you care for a family member or friend and are concerned, call Dudley Carer’s Hub Advice Line on 01384 818723 Monday – Friday 9am – 5pm.

Access to Adult Social Care helpline

For people who use adult social care services and are worried about service closures or need adult social care support or advice.

Please call 0300 555 0055, Mon - Fri, 9am - 5pm and 0300 555 8574 for emergency contact at all other times.

Further Information

We have a dedicated mailbox for queries about how Dudley Council can support you mail DudleyCouncilPlus@dudley.gov.uk or call on 0300 555 2345. This service is open 9 - 5:30pm weekdays.