Dudley Council
Dudley Skyline

We are constantly striving to improve the way that we deliver our services to meet the needs of local people, and to ensure that we can measure and demonstrate our achievements. We are committed to managing our performance in line with the challenges outlined in the Community Strategy and the aims of the Council Vision.

Performance Management is important to Dudley MBC for a number of reasons:

  • It helps us to achieve the goals of the organisation and the community
  • It helps us ensure satisfaction for users and communities
  • It enables us to prioritise tasks and resources
  • It helps us to ensure Dudley Council provides value for money

Performance Management information also enables the authority to compare performance with other metropolitan borough councils and authorities who represent the best in terms of performance and service provision. This highlights areas for our own improvement and provides examples of ‘best practice'.

Every year we produce a summary of our performance in delivering services to the residents of Dudley.

Key activities relating to the management and reporting of our performance:

  • The Annual Performance Report is incorporated into our Council Action Plan. This document presents a statement of our service performance levels and targets together with audited figures for previous years which can be compared directly against the the performance of other local authorities.
  • External Inspection is undertaken each year by the Audit Commission and and provides a judgement of the overall standard of performance of Dudley Council as a whole.
  • Performance Reports are prepared quarterly for the council's elected members and senior managers. The reports provide a detailed analysis of performance against a number of key targets that contribute directly to achieving the council vision.
  • The Annual Review of Equality and Diversity provides a summary of the Council's performance in implementing its Equality and Diversity Policy and includes progress against equality performance indicators and employment monitoring data (see Related Documents below).
  • The Council's Corporate Policy and Research Team is responsible for co-ordinating the council's performance management.
  • If you would like any further information regarding Performance Matters in Dudley  please contact us.

    The Corporate Performance Management Team
    Dudley MBC
    Council House 
    Dudley DY1 1HL

    Telephone: (01384) 816931
    Email: clair.blunn@dudley.gov.uk

    We are always interested to hear from you and your opinions about what we do well (and what we don't), and any ideas that you might have about improving Council services.