We are constantly striving to improve the way that we deliver our services to meet the needs of local people, and to ensure that we can measure and demonstrate our achievements. We are committed to managing our performance in line with the challenges outlined in the Community Strategy and the aims of the Council Vision.
Performance Management is important to Dudley MBC for a number of reasons:
- It helps us to achieve the goals of the organisation and the community
- It helps us ensure satisfaction for users and communities
- It enables us to prioritise tasks and resources
- It helps us to ensure Dudley Council provides value for money
Performance Management information also enables the authority to compare performance with other metropolitan borough councils and authorities who represent the best in terms of performance and service provision. This highlights areas for our own improvement and provides examples of ‘best practice'.
Every year we produce a summary of our performance in delivering services to the residents of Dudley.
If you would like any further information regarding Performance Matters in Dudley MBC, please contact us.
Transformation & Performance Team
Dudley DY2 8PR
Telephone: (01384) 814737
Email: Performance Matters
We are always interested to hear from you and your opinions about what we do well (and what we don't), and any ideas that you might have about improving Council services.