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Home care services rated good

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Dudley Council’s home care services have been rated good following a recent Care Quality Commission (CQC) inspection.

CQC inspectors carried out an unannounced inspection to the authority in April to assess short-term social care services provided to adults living in their own homes.

They have published their report, which found all areas of home care services are performing to a good standard. This includes how safe, effective, caring, responsive and well-led they are.

The report said people received “safe care”, “effective care” and that support was “caring and compassionate.”

Inspectors found that staff “were respectful of people’s privacy, dignity and independence” and that “communication between the service and people was good.”

Councillor Nicolas Barlow, cabinet member for health and adult social care, said:

We’re delighted with the findings of this report, which acknowledges people in Dudley are receiving a good quality of care in their homes. This is testament to our staff and I thank each and every one of them for their continued efforts to support some of our most vulnerable residents.
Making sure people receive good quality care is a top priority for us as we know it will help people maintain their health and wellbeing and importantly their independence long term.
We all know that the pressures on adult social care and health services up and down the country are unprecedented but here in Dudley we are investing in services to help tackle the demands we face and services are improving across the board.

Inspectors visited on April 16 and 17. No concerns were highlighted in the inspector’s report.

Notes to editors

  • In 2017, Dudley Council was awarded £13.9million grant from the government’s Improved Better Care Fund. In the first two years the council has invested £11million on a number of measures, which have already had a considerable effect on the day-to-day running of health and social care services in the borough
  • Measures introduced include a new emergency response team, which offers support to people who have gone to the hospital’s accident and emergency department in need of urgent social care support. It helps them to return home and prevent unnecessary admissions into hospital.
  • Other measures include additional equipment to help people in the home, increased levels of care at home and recruiting more social workers to prevent inappropriate admissions to hospital
  • As a result, figures show there has been a xx percent reduction in the number of people facing a delayed discharge from hospital because they are in need of social care support despite being medically fit

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